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WM in CA

Q: Trouble with 10.9.2 and HP 4700 series printer.

I have an HP 4700 series printer. According to Apple, there should be current software for it, but it is still not able to print through my wireless network. Has anyone else had success with this? My OS is 10.9.2. Thanks.

OS X Mavericks (10.9.2)

Posted on Mar 23, 2014 8:33 AM

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Q: Trouble with 10.9.2 and HP 4700 series printer.

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  • by Linc Davis,

    Linc Davis Linc Davis Mar 23, 2014 9:56 AM in response to WM in CA
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    Applications
    Mar 23, 2014 9:56 AM in response to WM in CA
  • by greg sahli,

    greg sahli greg sahli Mar 23, 2014 2:34 PM in response to WM in CA
    Level 7 (25,395 points)
    Mar 23, 2014 2:34 PM in response to WM in CA

    WM in CA,

    Please give us more details to go on - were you able to add the printer, but not print? Did you get any error messages?

  • by WM in CA,

    WM in CA WM in CA Mar 24, 2014 5:42 AM in response to greg sahli
    Level 1 (0 points)
    Mar 24, 2014 5:42 AM in response to greg sahli

    The computer recognizes the printer, but I have to connect the computer with  the USB. I cannot print wirelessly. It states that there are incompatible components. I have gone to the HP and Apple websites and confirmed that the latest software is installed.

     

    Thanks for the feedback everyone.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 24, 2014 5:47 AM in response to WM in CA
    Level 10 (208,000 points)
    Applications
    Mar 24, 2014 5:47 AM in response to WM in CA

    Please post the exact, complete text of any error message you see.

  • by Bfitz87,

    Bfitz87 Bfitz87 Mar 29, 2014 10:36 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 29, 2014 10:36 AM in response to Linc Davis

    I am having the same issue. I have a HP photosmart C4780. Based on the insturctions on HP support website it states that the install information is embedded in the OS Mavericks. This is true because when I plug the USB in the printer is automatically recognized and sets up. However, after reseting the printer wifi to deafult settings, and going to system preferences-printers and scanners. I click the plus sign to add a printer and nothing shows up on my list of nearby printers. I have also tried performing a wifi protected setup and this does not work either.

     

    Before upgrading to mavericks I had Lion and I never had any isues with wireless printing. So it appears to be isolated to Mavericks. Can someone please help or provide a timeline for when this will be fixed?

     

    Current OS X version 10.9.2.

     

     

    Thank you!