cal296

Q: MagSafe won't charge MacBook

Okay so here is the story.

 

The MacBook is a MacBook7,1 (2010 Unibody) and I bought it second hand off eBay, but it was ex-office and it is excellent condition. I am actually amazed it looks brand-new. As well as it being in good condition, the seller also included a new MagSafe. The seller on eBay is a company that sells a lot of Macs and they have a very good reputation.

 

So I have been using it for the past 4 days and I love it, (it is my first Mac). On the second day, it was on my desk and I saw the charger LED changed to green and the laptop stated it was fully charged. So I unplugged it from the charger and went on my bed with it. When it got to 60% I plugged it back in again. But the MagSafe LED didn't come on. I tried unplugging and replugging at both ends, but still no LED, and the MacBook shows no signs of recognizing it had been plugged in.

 

What I have tried:

 

- Resetting the SMC (well at least I think I did, it requires the MagSafe to be in, so I don't know if it worked or not.

- Resetting the PRAM and NVRAM.

- Blowing any dust out of both the Mac's MagSafe port and the MagSafe end itself.

- Pressing the pins in slowly on the MagSafe and letting them spring back out again.

- Pressing the 'D' key to run diagnostics, but the Mac booted into Mavericks, so it didn't work.

- Holding the 'Shift' key to perform a safe boot, and it worked! When it was shutting down the MagSafe LED suddenly changed to green for about 3 seconds and then turning to orange. I thought great my problem is solved. So for some reason, I thought it would be a good idea to unplug the MagSafe and plug it back in to see if the problem really was fixed. Yep, it didn't work. Broken again.

 

So, I took the charger into a KRCS, which is an Apple reseller. They tested it on a MacBook Pro and it didn't work. So I was relieved my MacBook is okay.

 

My question is, why did the charger die so quickly, and did my MacBook cause it? Obviously I don't have a receipt for the MagSafe charger so I can't replace it. Also I asked KRCS to have a look at it to see if it is genuine or not. Because I really hate 'fake' or 'not-genuine' chargers. They said it looks real and they can't see anything wrong with it, it just doesn't work.

 

My questions:

 

- Could the MagSafe charger, even if it is fake, have harmed my MacBook?

- Could my MacBook have caused the charger to die? So buying another MagSafe would be stupid?

- Is a 60w charger enough for my MacBook, because I have heard the 60w charger can cause trouble with some MacBooks.

- And most importantly, why did it die so early?

 

The eBay seller has offered to send a new one out, I just need to send this one back. But there has got to be an explanation to why it stopped working so early.

 

Here is a video that describes the problem:

 

- https://www.dropbox.com/s/qc0wegqecphxg8i/Video%2022-03-2014%2020%2050%2001.mov

- Sorry if I sound moody in the video, I just really want this problem fixed, and if possible, without sending the charger back.

 

Some more information:

 

Information.jpg

 

I only have about 15% left of battery, so I am saving it just incase any tips or suggestions require me turning on the MacBook.

 

 

Thank you,

 

Callum

MacBook, OS X Mavericks (10.9.2)

Posted on Mar 22, 2014 2:37 PM

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Q: MagSafe won't charge MacBook

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  • by Ralph Landry1,Helpful

    Ralph Landry1 Mar 22, 2014 2:45 PM in response to cal296
    Level 8 (41,782 points)
    Mar 22, 2014 2:45 PM in response to cal296

    The correct chargers for the Mac portables are: http://support.apple.com/kb/HT2346

     

    Using a charger that is too low on power should not damage the MacBook, just not charge it very well.  That looks like the battery is healthy enough, but if the charger is attached, either the connector is not making electrical contact or the charger itself is faulty.

     

    It would be a good idea to try another, appropriate, charger or take it to an Apple store genius bar where they can test and tell where the fault is.

  • by Ralph Landry1,Helpful

    Ralph Landry1 Mar 22, 2014 2:46 PM in response to cal296
    Level 8 (41,782 points)
    Mar 22, 2014 2:46 PM in response to cal296

    Oh, and knock-off chargers are a good source of problems on here, they fail so frequently.

  • by cal296,

    cal296 cal296 Mar 23, 2014 9:47 AM in response to cal296
    Level 1 (0 points)
    Mar 23, 2014 9:47 AM in response to cal296

    Update: The LED on the MagSafe is now green when I plug it in, but only for about 1 second. Then the LED isn't on at all. The MacBook is at 0% and won't turn on, but, if I press the power button for the 1 second the green LED is on the MacBook starts up, but runs out of charge in minutes.

  • by Ralph Landry1,Solvedanswer

    Ralph Landry1 Mar 23, 2014 9:59 AM in response to cal296
    Level 8 (41,782 points)
    Mar 23, 2014 9:59 AM in response to cal296

    That really needs to go in for testing by the techs...force starting a discharged battery is not good as it can damage the battery.