HT201342: Using your @icloud.com email address

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Seanv8

Q: how do i reset my icloud password?

I updated my phone with the latest software update. It took forever for my phone to get reset but finally it is. I am trying to recover my information from the cloud but it is not recognizing my information.  It says it is linked to s*****@icloud.com which matches my apple id except it ends with @itunes.com.  It keeps telling me that the password is incorrect but I cannot reset the password for icloud. Please help.

iPhone 4, cannot access icloud account

Posted on Mar 24, 2014 4:50 PM

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Q: how do i reset my icloud password?

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  • by randers4,

    randers4 randers4 Mar 24, 2014 5:04 PM in response to Seanv8
    Level 9 (62,855 points)
    Mar 24, 2014 5:04 PM in response to Seanv8

    Are you the original owner of the phone or did you buy it from someone else?

  • by Seanv8,

    Seanv8 Seanv8 Mar 24, 2014 6:01 PM in response to randers4
    Level 1 (0 points)
    Mar 24, 2014 6:01 PM in response to randers4

    I am the owner, I just did a software upgrade and it reset my phone and now I cannot get back into it. I have tried using my appleid and it says that there is a id account but no icloud account but the phone says that it is linked to an apple id which I have and have tried but the phone says the my apple id cannot be used to unlock this iPhone.

  • by randers4,

    randers4 randers4 Mar 24, 2014 6:11 PM in response to Seanv8
    Level 9 (62,855 points)
    Mar 24, 2014 6:11 PM in response to Seanv8

    My question was whether you are the original owner.  If you are encountering a screen like the one below, that is activation lock.  The ID is also partially obscured so only the owner of the ID will know what it is.  If you purchaed it used, the ID may belong to the previous owner.  Is that the case or did you purchase the device new.

     

    Activation Lock2.jpg