HT201342: Using your @icloud.com email address
Learn about Using your @icloud.com email address
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All replies
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Helpful answers
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Mar 24, 2014 5:04 PM in response to Seanv8by randers4,Are you the original owner of the phone or did you buy it from someone else?
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Mar 24, 2014 6:01 PM in response to randers4by Seanv8,I am the owner, I just did a software upgrade and it reset my phone and now I cannot get back into it. I have tried using my appleid and it says that there is a id account but no icloud account but the phone says that it is linked to an apple id which I have and have tried but the phone says the my apple id cannot be used to unlock this iPhone.
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Mar 24, 2014 6:11 PM in response to Seanv8by randers4,My question was whether you are the original owner. If you are encountering a screen like the one below, that is activation lock. The ID is also partially obscured so only the owner of the ID will know what it is. If you purchaed it used, the ID may belong to the previous owner. Is that the case or did you purchase the device new.
