HT204380: Use FaceTime with your iPhone, iPad, or iPod touch

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Shanopoly

Q: When I try to FaceTime my sister, she doesn't receive the call on her end, but if she facetimes me I always receive hers. Is this a problem on my end or hers?

When I try to FaceTime my sister, she doesn't receive the call on her end, but if she facetimes me I always receive hers. Is this a problem on my end or hers?

iPad

Posted on Mar 24, 2014 5:45 PM

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Q: When I try to FaceTime my sister, she doesn't receive the call on her end, but if she facetimes me I always receive hers. Is this ... more

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  • by rockmyplimsoul,Helpful

    rockmyplimsoul rockmyplimsoul Mar 24, 2014 5:51 PM in response to Shanopoly
    Level 5 (7,190 points)
    iTunes
    Mar 24, 2014 5:51 PM in response to Shanopoly

    Have her check her "You can be received at ..." settings (Settings/ FaceTime) to see what she's set up as the points of contact to reach her via FaceTime (can be one or multiple e-mails or a phone number).  Perhaps you're trying to FaceTime her on an e-mail or phone number which she's not using for FaceTime.

  • by Shanopoly,

    Shanopoly Shanopoly Mar 25, 2014 10:59 AM in response to rockmyplimsoul
    Level 1 (0 points)
    Mar 25, 2014 10:59 AM in response to rockmyplimsoul

    Her icloud email address was saved under home instead of icloud... I changed it to icloud and now it works. Just us not knowing lol! What you said lead to fishing around, so thank you! :)