Shadas89
Level 1 (1 points)

Q: rMBP Late 2013 Facetime HD Camera Not Working

Hi there,

 

I have my rMBP since the end of December. When I got it, i needed to update the OS X to 10.9.1. I don't recall if i tried the FaceTime HD Camera later or before the system update, but i'm sure it was working back then.

 

Now it doesn't work. At least it isn't stable. Some time it works, but very little times. When i turn up the PhotoBooth or any other software (Skype, Messages), the greenlight starts to blink repeatedly and that's about it. I can't see nothing besides black image.

 

I've been reading in questions simillar to mine it this forum and others, but it seems people with a problem similiar to mine only happened in OS X 10.8.4.

 

I read in a post ( https://discussions.apple.com/message/24030755#24030755 ) that updating the AppleCamera.plugin, located at /Library/CoreMediaIO/Plug-Ins/DAL/ would do the trick. I've tried that, but with no results.

 

I've also performed a hardware diagnostics test. Didn't have any warning or error. Seems the hardware (the webcam in this case), is running just

fine. If anyone is interesting to perform the same test: http://support.apple.com/kb/HT5781

 

Any suggestion or help would be very thankful.

 

Regards,

Shadas.

MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9.1)

Posted on Jan 29, 2014 9:28 AM

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Shadas89

Q: rMBP Late 2013 Facetime HD Camera Not Working

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  • by Shadas89,

    Shadas89 Shadas89 Jan 29, 2014 12:20 PM in response to Shadas89
    Level 1 (1 points)
    Jan 29, 2014 12:20 PM in response to Shadas89

    Apparently I was able to solve the problem. The only thing i do was to uninstall Skype. It seems to have solved. I'm not sure if this happen cause i had installed the Skype through brew cask and therefore I probably didn't have the most recent version of Skype.

  • by Hide 2000,

    Hide 2000 Hide 2000 Feb 5, 2014 12:20 PM in response to Shadas89
    Level 1 (0 points)
    Feb 5, 2014 12:20 PM in response to Shadas89

    My colleague's MBA (2013) had the same issue - the camera stopped working with Skype, FaceTime, Photo Booth, etc, after OS X was updated to 10.9.1. After reading Shadas89's last post, I simply closed Skype with force quit and voila, it worked - meaning the camera started working again with FaceTime and Photo Booth. It also worked with Skype again when I restarted Skype.

  • by Grifu,

    Grifu Grifu Mar 25, 2014 4:44 PM in response to Hide 2000
    Level 1 (0 points)
    Mar 25, 2014 4:44 PM in response to Hide 2000

    skype is not installed in my macbook and the facetime hd cam does not work any more. Green led and black image in facetime, photobooth, quicktime, quartzcomposer. using 10.9.2!

  • by whysoflimsyapple?,

    whysoflimsyapple? whysoflimsyapple? Mar 28, 2016 11:06 PM in response to Shadas89
    Level 1 (4 points)
    Mar 28, 2016 11:06 PM in response to Shadas89

    same problem here. Late 2013 macbook pro running el capitan, I was LITERALLY using my camera to record some video LAST NIGHT. This morning, it just keeps blinking it's green LED, but the captured screen on Photobooth, quicktime and FaceTime are all BLACK. Uhhh.. System information shows Screen Shot 2016-03-29 at 11.35.01 am.pngScreen Shot 2016-03-29 at 11.35.09 am.png

    HELP!! :*(

  • by EZ Jim,

    EZ Jim EZ Jim Mar 29, 2016 8:23 AM in response to Shadas89
    Level 7 (22,547 points)
    Mar 29, 2016 8:23 AM in response to Shadas89

    To all still having this trouble, one of these will fix your Mac's camera problem:

     

    (1) If restarting your Mac doesn't fix the problem,

     

    (2) use Apple's http://support.apple.com/kb/HT2090.

     

    (BTW - The Troubleshooting article calls the camera an "iSight".  However, after the article was published, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD."  Regardless of the name of your built-in camera, the same info and troubleshooting applies.)

     

    Be sure to test more than one Apple app (Photo Booth, FaceTime, iMovie, QuickTime Player, etc.) in more than one user account.  Do NOT use the "Guest" account for this test.  If you do not have more than one user account for the testing, create a new one now.  If you need help, how to do it is explained in http://support.apple.com/en-us/HT201754.

     

    A "Standard" user account is all you need for testing.

     

    (3) If your cam won't work properly even with Apple apps, use OS X Recovery to completely reinstall your Mac OS from the Recovery System stored on your startup drive.  Don't bother testing Skype or other third-party apps until you have your camera working with Apple apps.

     

    (4) If none of the above suggestions resolve your trouble, contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced. Be sure to backup your Mac and deauthorize iTunes before tendering it for service.

     

     

    Message was edited by: EZ Jim

     

    Mac OSX 10.11.4