Q: 10.9.2 update won't update on my imac 2010 at all, and now my computer won't shutdown or restart without a hard boot. Did anyone have this same problem and figure out how to fix it?
So for the past few weeks I've been trying to update the 10.9.2 update on my imac (2010 - 21.5 inch) and when I attempt to try to update the software my screen goes grey with a Software Updater top bar the shows up on the top of the grey screen and then just quits doing anything (except the screen saver which works after nothing else happens - and that shows you how long I've been waiting for the grey screen to magically do something. I've attempted downloading the software update then installing it but the same thing happens. I don't think any of my 3rd party software is the cause of this and i'd rather not uninstall the programs since the update won't even do anything. Utility is telling me nothing but the usual ARD element unable to be modified.
With the several failed attempts at installing this update (probably around 15x) my computer will not shutdown nor restart on command anymore. The only way I can shut it down is holding the power button.
I used to have so much faith in Apple products and used to be a devoted user, but since Jobs passed away the direction of Apple has gone down the toilet.
MacBook (13-inch Mid 2010), OS X Mavericks (10.9.1), trying to convert to 10.9.2
Posted on Mar 24, 2014 9:26 PM
Well Bababooey if you're comparing yourself to a Apple Genius Bar then you should already know my answer, your snarky remark get a snarky reply. Why would I go to a salesperson to fix my computer problem when I can go directly go to the source itself. I used to sell Apple computers over 8 years ago and was apple certified before the Genius bar existed. If I am to go about fixing an issue I can't fix on my own I will go to the source itself meaning Apple's programmers and developers - being UI UX Developer myself I know they should have QA'd all platforms and troubleshooted any arising issues.
This was also the first time in the 20 years I've been using a Mac that I even attempted to go on this forum which i thought would put me in connection with a certified Apple representative. This turned out to be a complete waste of time just being a public forum with no Apple employee involved. I was hoping to find a quick fix but in turn I was only frustrated with stupid responses such as yours that were in no way an answer to my original question.
BTW I fixed the issue on my own and without your help or Apples help. I'm glad if all forums point here regarding this issue because I now have the answer. The answer I was looking for from someone earlier was as simple as this {Download Maverick and reinstall the platform - it will take an hour to do but afterward 10.9.2 was installed and my computer is now able to shutdown and restart without having to do a hard boot.} No more software update bar at top and no problems with my drive which I told both you and Grant - I know my computer better than you and I've probably been using them longer than you.
So again Babowa you were so wrong...... and I am right.
Again anyone having the same problem, I suggest reinstalling Maverick and you'll be suprised 10.9.2 will work fine.
Posted on Mar 25, 2014 4:47 PM