marsha sue

Q: Every time my MacBook Pro is put to sleep, it will not connect to the internet when reopened unless diagnostic assistant is performed. Ridiculous!

Every time my MacBook Pro is put to sleep, it will not connect to the internet upon reopening unless I perform diagnostic assistant.

MacBook Pro with Retina display, OS X Mavericks (10.9.2)

Posted on Mar 26, 2014 10:02 AM

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Q: Every time my MacBook Pro is put to sleep, it will not connect to the internet when reopened unless diagnostic assistant is perfor ... more

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  • by dominic23,

    dominic23 dominic23 Mar 26, 2014 10:40 AM in response to marsha sue
    Level 8 (42,052 points)
    Mac OS X
    Mar 26, 2014 10:40 AM in response to marsha sue

    Can you click WiFi icon in the menu bar select your network?

  • by Linc Davis,

    Linc Davis Linc Davis Mar 26, 2014 3:06 PM in response to marsha sue
    Level 10 (208,037 points)
    Applications
    Mar 26, 2014 3:06 PM in response to marsha sue

    Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.

    1. Make sure the network is on the preferred list by following these instructions. It's important to read the article carefully, as it's the starting point for any further efforts to solve the problem. If you skip any of the steps, the problem may not be solved. Make sure the box marked

    Remember networks this computer has joined

    is checked.

    2. Follow the instructions in this support article under the heading

    Symptom: After restarting or waking from sleep, my computer might not connect to the Internet

    3. Reset the PRAM.

    4. Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list and recreate it with the same settings. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain.

    5. From the Location menu at the top of the Network preference pane, select Edit Locations. A sheet will drop down. Click the plus-sign button to create a new location. Give it any name you want. In the new location, set up the Wi-Fi service with the same settings you used before. Click Apply and test.

    6. Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first.

    7. Repair permissions on the startup volume.

    8. Turn off Bluetooth and test.

    9. Reset the System Management Controller.

    10. Reinstall OS X.

  • by marsha sue,

    marsha sue marsha sue Mar 26, 2014 6:07 PM in response to marsha sue
    Level 1 (0 points)
    Mar 26, 2014 6:07 PM in response to marsha sue

    I decided to call Apple Support again and finally happy to report a happy and workable resolution!

    Open Energy Saver in Preferences.

    Under Power Adapter, uncheck 'wake for wifi network access' and uncheck 'enable power nap'.

    Under Battery, uncheck 'enable power nap while on battery power'.

    Working perfectly now!!

  • by Linc Davis,

    Linc Davis Linc Davis Mar 26, 2014 6:30 PM in response to marsha sue
    Level 10 (208,037 points)
    Applications
    Mar 26, 2014 6:30 PM in response to marsha sue

    That's a pretty lame solution, since it disables features that you paid for and that should work.

  • by marsha sue,

    marsha sue marsha sue Mar 26, 2014 7:10 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 26, 2014 7:10 PM in response to Linc Davis

    I agree, but apparently it's the best and only solution the engineers have come up with to date.