HT203356: If iTunes doesn't respond when you connect an iOS device

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CpoldG

Q: Having a problem opening iTunes on all my iPads. Looking for help

I can not open iTunes on any of my iPads. It is slow and unresponsive. It takes 5 min to load the graphics. I tried on all the iPads in my house. All are slow. I checked my wifi and I have good speed . Pls davise

iPad 2, iOS 7.1

Posted on Mar 28, 2014 5:48 AM

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Q: Having a problem opening iTunes on all my iPads. Looking for help

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  • by lizdance40,

    lizdance40 lizdance40 Mar 28, 2014 8:09 AM in response to CpoldG
    Level 4 (2,382 points)
    Mar 28, 2014 8:09 AM in response to CpoldG

    If all the mobile devices are slow to load the same app, it is either a problem with the iTunes Store or a problem with the wifi connection to the iPads.  If it is a wifi problem, the router or internet speed may be the problem.

     

    Bringing the iPad closer to the router may improve the connection, but it's a poor solution.

     

    You say you have good wifi speed?

    Are you using a dual channel router?  

    What is your speed from internet provider? 

    How many devices are connected?

  • by CpoldG,

    CpoldG CpoldG Mar 30, 2014 4:16 AM in response to lizdance40
    Level 1 (0 points)
    Mar 30, 2014 4:16 AM in response to lizdance40

    Your advice is to move my iPad closer to the router? I am literally sitting at my desk with the router maybe a foot and a half from my iPad. Thanks for the try but I need to know why the 4 iPads I'm my house, at school, in barns and Nobel are slow to log into iTunes. What changes in the configuration do I need to make? Is there a patch to fix this?