kj6oc

Q: Cannon Printer

I recently purchased a new cannon printer which I love. I had it set up to print wirelessly which it was doing just fine. We had to replace and intsall a wireless router/modem from Comcast and the wireless function went away. However, I have been able to print via the usb port. Now it's telling me it can't connect and to check my printer to make sure it's plugged in, on and connected to my printer which it is. I tried rebooting my computer and that didn't work. I was able to copy something on the printer so it's working. SUGGESTIONS? I'd love to be able to do wirelessly again but would settle for connecting with the cable. THANKS!

MacBook Pro, Mac OS X (10.7.2)

Posted on Mar 26, 2014 2:03 PM

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Q: Cannon Printer

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  • by sheila_m.,

    sheila_m. sheila_m. Mar 28, 2014 10:30 AM in response to kj6oc
    Community Specialists
    Mar 28, 2014 10:30 AM in response to kj6oc

    Hello kj6oc,

     

    It sounds like you are not able to print to your Canon printer.  I found an article with steps you can take to troubleshoot printer issues on a Mac:

    Follow these steps until the issue is addressed:

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.
    If the issue persists, try these additional steps:
    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

    Additional Information

    Note: If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB.  For more details, see this article.

     

    You can find the full article here:

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/TS3147

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • by turbostar,

    turbostar turbostar Mar 28, 2014 10:33 AM in response to kj6oc
    Level 4 (2,925 points)
    Mar 28, 2014 10:33 AM in response to kj6oc

    is your wifi name and password the same after the new router?

  • by keg55,

    keg55 keg55 Mar 28, 2014 11:13 AM in response to kj6oc
    Level 6 (8,479 points)
    Mac OS X
    Mar 28, 2014 11:13 AM in response to kj6oc

    Go into your Canon printer settings and re-setup your printer's WiFi Network settings. You may need to change the network name and passphrase in printer setup to match your new router.