HT202023: About in-app purchases

Learn about About in-app purchases
Javajordan

Q: Hi my name is Kenia Aguilar and I have problem because is taking me out mony for my account and I dint buy anything

Please I want May mony back

iPhone 5

Posted on Mar 29, 2014 6:42 AM

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Q: Hi my name is Kenia Aguilar and I have problem because is taking me out mony for my account and I dint buy anything

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  • by King_Penguin,

    King_Penguin King_Penguin Mar 29, 2014 6:46 AM in response to Javajordan
    Level 10 (135,249 points)
    iTunes
    Mar 29, 2014 6:46 AM in response to Javajordan

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.

     

    What is taking money from your account ? Have you checked the purchase history on your account e.g. you havent got any auto-renewing subscriptions or made any in-app purchases ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.

     

    Or have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.

     

    Store holding charge : http://support.apple.com/kb/HT3702