HT1918: Change or remove your payment information from your iTunes Store account (Apple ID)

Learn about Change or remove your payment information from your iTunes Store account (Apple ID)
Rabbett62709
Level 1 (0 points)

Q: I was tryin to use a gift card at the itunes store. My account was charged 19.99. Is there anyway for me to return the ibooks and have the charge put back in my account? This was my 1st purchanse and I did not realize I would not be given a choose of pmt.

To continue from above. I have changed may payment to none. So in the future I have a choose on how to pay. Can my i book s be returned and I start all over with gift card. I would like all my i books to be turned and the 19.99 put back in my account and the $20 gift to be put back so I can start all over. Last night was my first time using itunes and I only wanted to spend the gift card.

iPhone 4S

Posted on Mar 29, 2014 6:27 AM

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Rabbett62709

Q: I was tryin to use a gift card at the itunes store. My account was charged 19.99. Is there anyway for me to return the ibooks and ... more

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  • by King_Penguin,

    King_Penguin King_Penguin Mar 29, 2014 6:50 AM in response to Rabbett62709
    Level 10 (133,984 points)
    iTunes
    Mar 29, 2014 6:50 AM in response to Rabbett62709

    You can't choose how items are billed - from http://support.apple.com/kb/HT5582 :

    When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.

      

    So if you have a balance on your account then that should be automatically used up before your credit card is charged for any remainder or additional purchases (unless you are gifting content, that can only be done via a credit card).

     

    All purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you (these are user-to-user forums) : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption