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KateLMS

Q: I cannot open Safari - followed a multi coloured 'wheel' which would not allow me to close tab etc

I cannot open Safari - this followed a multi coloured wheel which would not allow me to close tab etc

What to do?

MacBook Pro with Retina display, Other OS, OS X 10.9.2(13C64)

Posted on Mar 29, 2014 12:23 PM

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Q: I cannot open Safari - followed a multi coloured 'wheel' which would not allow me to close tab etc

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Mar 29, 2014 2:02 PM in response to KateLMS
    Level 10 (208,000 points)
    Applications
    Mar 29, 2014 2:02 PM in response to KateLMS

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

     

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by KateLMS,

    KateLMS KateLMS Mar 29, 2014 4:12 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 29, 2014 4:12 PM in response to Linc Davis

    Thank you for your help. Unluckily, it hasn't worked the first time - will try tomorrow.

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Mar 29, 2014 4:23 PM in response to KateLMS
    Level 10 (208,000 points)
    Applications
    Mar 29, 2014 4:23 PM in response to KateLMS

    In case it's not clear, the steps I suggested in my last comment are not a solution of your problem. They're only intended to produce information that might lead to a solution.

  • by KateLMS,

    KateLMS KateLMS Mar 29, 2014 4:26 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 29, 2014 4:26 PM in response to Linc Davis

    Fine - will persevere tomorrow.