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Videos will not sync to iPhone from iTunes

Movies (Videos) will not sync to an iPhone 4S from iTunes Mac. They can be downloaded and played from iCloud. They sync to other iOS devices, just not this one.


Music does sync as do other media. When I try Movies (Video) I spend long minutes watching "Waiting for changes to be applied". I suspect it's timing out.


I don't see anything in Console. It doesn't matter whether Movie is DRMd or home.


I've restared phone and desktop. I wiped the phone and restored from Backup. I suspect if I wiped phone and treated at as NEW phone it would work, but I'd lose game settings, some data, etc. I haven't tried 'manual' management of music and video, I really dislike that. I did try dragging a movie to the iPhone manually, that behaved like sync.


I've used PhoneView, an OS X utility for browing phone to look for stuck or unexpect media. There are no Voice Memos and no Voicemail messages.


In iTunes, if I expand the Devices tree for the phone, and inspect Movies, I see the movies that have downloaded via iCloud. Movies that are supposed to sync from iTunes show with a grayed out font and dotted viewing status circle.


Any ideas? Any references to a technical description of the iTunes sync process?

iPhone 4S

Posted on Mar 29, 2014 4:39 PM

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Mar 29, 2014 4:57 PM in response to jfaughnan

In addition to "waiting for items to be applied" I also get longer intervals with "waiting for items to copy". I tried removing all network connections but didn't see any difference with isolated devices.


I'm seeing a similar problem with Video Podcasts - grayed out with gray circle when view from Device browse. I'm going to try to figure out where iTunes caches data for specific devices.

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Apr 4, 2014 9:08 PM in response to jfaughnan

A colleague on App.net (@gaelicwizard) came up with the fix for being unable to sync video to the iPhone. It suggests the bug is on the iPhone, and since a wipe/restore didn't fix it the bug is transmitted with the backup.


The fix was to setup iTunes on another account on the same machine, then sync the iPhone to THAT account. This wipes out all media and photos. When I did that I could sync a video to the iPhone.


I then synced the iPhone BACK to the original iTunes account -- this wiped all media again. This time though I could sync video from the original iTunes. I restored all of the media and was good to go again.


I still wonder if this bug is related to the fix for the 7.0 CloudAssets bug that was fixed in 7.1. There was also something odd about the movie 'Frozen' where the Cloud version and local iTunes version seemed somehow different...

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Videos will not sync to iPhone from iTunes

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