HT204370: Frequently Asked Questions (FAQ) for purchased movies
Learn about Frequently Asked Questions (FAQ) for purchased movies
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Helpful answers
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Mar 24, 2014 6:17 AM in response to abushnell100by judysings,Hi abushnell100,
Welcome to the Support Communities!
The article below may be able to help you with this. Click on the link to see more details and screenshots.
About Disney Movies Anywhere and iTunes Store
http://support.apple.com/kb/HT6129?viewlocale=en_US
Cheers,
- Judy
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Mar 24, 2014 6:48 AM in response to judysingsby abushnell100,Ive followed those instructions before. After I click "connect with itunes", it closes out of the Disney app and opens itunes, but does nothing to connect. It just brings me to the main itunes store page. Ive also tried uninstalling the app, signing out, and back in. Nothing works.
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Mar 30, 2014 1:05 PM in response to abushnell100by judysings,Hi abushnell100,
The contact information for Disney is listed in the support article above. If you continue to have issues with this purchase, contact the iTunes Store Support Team:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy
