HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

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Robert878

Q: If an email has a link to a website and I click on it, nothing happens.  How can I fix this?  I have an iPad Air.

If an email has a link to a website and I click on it, nothing happens.  How do I fix this?

iPad

Posted on Mar 30, 2014 7:19 PM

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Q: If an email has a link to a website and I click on it, nothing happens.  How can I fix this?  I have an iPad Air.

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  • by JimHdk,Solvedanswer

    JimHdk JimHdk Mar 30, 2014 7:26 PM in response to Robert878
    Level 7 (28,565 points)
    iPad
    Mar 30, 2014 7:26 PM in response to Robert878

    Are you sure that it is really a link?

     

    If so, have you tried restarting or resetting your iPad?

     

    Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.

     

    Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).

     

    No data will be lost.

  • by itasarah,

    itasarah itasarah Jan 27, 2015 11:34 AM in response to Robert878
    Level 1 (0 points)
    Jan 27, 2015 11:34 AM in response to Robert878

    I had the same or similar problem. All of a sudden my email links to open safari were not working. Some Links in safari were not working either. Found the answer (at least for now) in another post:

    In your user library/caches/  Go to com.apple.safari and find cache.db file. Moved the cache.db file from the com.apple.Safari folder to the Trash.

    Relaunched Safari and try again.

     

    Right now it seems to have taken care of the problem.

     

    ELLEN

    MacbookPro (2009) 17” iOS YOSEMITE: 10.10.1.

    Safari version  8.02

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Jan 27, 2015 11:36 AM in response to itasarah
    Level 7 (32,669 points)
    iPad
    Jan 27, 2015 11:36 AM in response to itasarah
    1. This thread is nearly a year old.
    2. It concerns iOS on an iPad. Not OS X. Folders and libraries are not available to a user in iOS.