HT201407: If you can't activate your iPhone

Learn about If you can't activate your iPhone
maggie1951
Level 1 (0 points)

Q: i have apple iphone 4 all it is doing is apple with bite out of it and stright white line under it

it went black with apple with bite out of it and white line under it what do i do

iPhone 4, iOS 4

Posted on Mar 29, 2014 11:03 AM

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maggie1951

Q: i have apple iphone 4 all it is doing is apple with bite out of it and stright white line under it

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  • by sterling r,

    sterling r sterling r Mar 31, 2014 6:09 AM in response to maggie1951
    Community Specialists
    Mar 31, 2014 6:09 AM in response to maggie1951

    Hello Maggie1951,

     

    It sounds like your phone is unresponsive with the Apple logo and a progress bar beneath it. I recommend starting by resetting your phone:

    How to reset

    To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

    From: Turn your iOS device off and on (restart) and reset

              http://support.apple.com/kb/ht1430

     

    If you are still unable to boot your phone to the Home Screen, I would next back up your phone to iTunes with this article:

     

    iOS: Back up and restore your iOS device with iCloud or iTunes

    http://support.apple.com/kb/ht1766

     

    Then use the following article to restore it:

     

    If you can't update or restore your iOS device

    http://support.apple.com/kb/ht1808

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling