HT203421: Troubleshooting the Mac App Store

Learn about Troubleshooting the Mac App Store
clearapp

Q: An Error Occurred

Please help.  I'm trying to update my apps in the apps store, but unfortunately I keep getting the same error.  I've tried to restart and infact come back days later to the same problem.  I can't use the apps because of this problem. 

MacBook Air

Posted on Mar 31, 2014 4:04 AM

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Q: An Error Occurred

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Mar 31, 2014 10:17 AM in response to clearapp
    Level 10 (207,963 points)
    Applications
    Mar 31, 2014 10:17 AM in response to clearapp

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

     

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by Nzzz,

    Nzzz Nzzz Apr 9, 2015 4:26 PM in response to Linc Davis
    Level 1 (0 points)
    Apr 9, 2015 4:26 PM in response to Linc Davis

    Same thing here as well...

    I have erased content to make room (25gb) for at 13.55 download of XCOM and it says not enoght space and "an error has occurred."

     

     

     

     

     

     

    4/9/15 6:23:02.621 PM UCAgent[282]:

    2 [DC] Couldn't connect to daemon
    4/9/15 6:23:07.627 PM UCAgent[282]:2 [DC] Couldn't connect to daemon
    4/9/15 6:23:12.633 PM UCAgent[282]:2 [DC] Couldn't connect to daemon

    4/9/15 6:23:15.045 PM App Store[318]: addOperation <ISFetchIconOperation: 0x60800019c490>{name = '(null)'}

    4/9/15 6:23:15.047 PM storedownloadd[316]: addOperation <CheckPreflightOperation: 0x7fc44ad33030>{name = '(null)'}

    4/9/15 6:23:15.048 PM storedownloadd[316]: DownloadServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fc44ac85810> connection from pid 318 with interface <DownloadServiceInterface: 0x7fc44ac867e0> (PID 318)

    4/9/15 6:23:15.049 PM storedownloadd[316]: addOperation <FetchIconOperation: 0x7fc44acacb20>{name = '(null)'}

    4/9/15 6:23:15.050 PM storeaccountd[255]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fa645d144a0> connection from pid 316 with interface <AccountServiceInterface: 0x7fa645d14760> (PID 316)

    4/9/15 6:23:15.052 PM storeaccountd[255]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fa645bd3f10> connection from pid 316 with interface <AccountServiceInterface: 0x7fa645bd4340> (PID 316)

    4/9/15 6:23:15.069 PM storeaccountd[255]: ADI: {

        "Accept-Ranges" = bytes;

        Connection = "keep-alive";

        "Content-Length" = 11721;

        "Content-Type" = "application/octet-stream";

        Date = "Wed, 08 Apr 2015 16:22:36 GMT";

        Etag = "\"3c7bcb5f9b16c88ff8807b3f8fdbe02d:1417727217\"";

        "Last-Modified" = "Thu, 04 Dec 2014 21:06:54 GMT";

        Server = Apache;

        "X-Akamai-Request-ID" = 190705b5;

    }

    4/9/15 6:23:15.071 PM storeaccountd[255]: ADI: {

        "Access-Control-Allow-Origin" = "*";

        "Cache-Control" = "public, max-age=2592000";

        Connection = "keep-alive";

        "Content-Length" = 95671;

        "Content-Type" = "image/png";

        Date = "Wed, 08 Apr 2015 16:22:36 GMT";

        Etag = "\"175b7-5081da2385b79\"";

        "Last-Modified" = "Tue, 18 Nov 2014 08:10:52 GMT";

        "X-Server" = "nk11p00it-web020";

    }

    4/9/15 6:23:15.151 PM storedownloadd[316]: *** Assertion failure in -[CheckPreflightOperation verifyDistributionAtURL:allowsDevSign:allowsUnsigned:osVersionToBeInstalled:err or:distributionController:], /SourceCache/Commerce/Commerce-376.6.2/CommerceKit/CheckPreflightOperation.m:36 2

    4/9/15 6:23:15.155 PM storeuid[325]: UIServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fac21f13c40> connection from pid 320 with interface <UIServiceInterface: 0x7fac21f141f0> (PID 320)

    4/9/15 6:23:15.168 PM storeaccountd[255]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fa645d15ee0> connection from pid 318 with interface <AccountServiceInterface: 0x7fa645d15ff0> (PID 318)

    4/9/15 6:23:15.192 PM sandboxd[265]: ([316]) storedownloadd(316) deny mach-lookup com.apple.cache_delete

    4/9/15 6:23:17.639 PM UCAgent[282]:2 [DC] Couldn't connect to daemon
    4/9/15 6:23:22.640 PM UCAgent[282]:2 [DC] Couldn't connect to daemon
    4/9/15 6:23:27.642 PM UCAgent[282]:2 [DC] Couldn't connect to daemon

    4/9/15 6:23:27.669 PM apsd[49]: Illegal subject name missing 'courier.push.apple.com' (2.5.4.3): ({

        label = "2.5.4.6";

        "localized label" = "2.5.4.6";

        type = string;

        value = US;

    }, {

        label = "2.5.4.8";

        "localized label" = "2.5.4.8";

        type = string;

        value = California;

    }, {

        label = "2.5.4.7";

        "localized label" = "2.5.4.7";

        type = string;

        value = Cupertino;

    }, {

        label = "2.5.4.10";

        "localized label" = "2.5.4.10";

        type = string;

        value = "Apple Inc.";

    }, {

        label = "2.5.4.3";

        "localized label" = "2.5.4.3";

        type = string;

        value = "courier.sandbox.push.apple.com";

    })

    4/9/15 6:23:32.648 PM UCAgent[282]:2 [DC] Couldn't connect to daemon