HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code

Learn about If you can't redeem your iTunes or Apple Music Gift Card or content code
Magie009
Level 1 (0 points)

Q: My iTunes card balance is no longer on my Apple ID account

I added an iTunes card, but my balance disappear. I threw out the card and now I don't know how to get the $$ back. It was a birthday gift

iPhone 5s, iOS 7.1

Posted on Mar 31, 2014 2:29 PM

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Magie009

Q: My iTunes card balance is no longer on my Apple ID account

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  • by King_Penguin,

    King_Penguin King_Penguin Apr 1, 2014 12:23 AM in response to Magie009
    Level 10 (133,666 points)
    iTunes
    Apr 1, 2014 12:23 AM in response to Magie009

    You've tried logging out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then logged back in to see if your balance then shows ? And you didn't owe iTunes any money and/or have any pre-orders or auto-renewing subscriptions that might have used the balance ? You can view your account's purchase history via your computer's iTunes : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.

     

    If you can't find where the balance went then try contacting iTunes Support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption