HT204396: Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch

Learn about Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch
teneile

Q: Refund in app purchase

My kids always buy in app purchases but I usually pays for them can I get my refund I didn't use them

iPhone 4

Posted on Apr 1, 2014 9:05 AM

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Q: Refund in app purchase

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  • by varjak paw,

    varjak paw varjak paw Apr 1, 2014 9:10 AM in response to teneile
    Level 10 (169,883 points)
    Apr 1, 2014 9:10 AM in response to teneile

    First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPad. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:

     

    http://support.apple.com/kb/HT4213

     

    As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:

     

    http://www.apple.com/support/itunes/contact.html

     

    They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).

     

    Good luck.

  • by King_Penguin,

    King_Penguin King_Penguin Apr 1, 2014 9:10 AM in response to teneile
    Level 10 (134,181 points)
    iTunes
    Apr 1, 2014 9:10 AM in response to teneile

    All purchases are considered final but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    You can prevent in-app purchases on your phone via Settings > General > Restrictions > In-App Purchases 'off', and you can also require your password to be entered for all downloads.