CMattos

Q: Macbook w/10.6.8 not seeing print server

So here's the problem with 2 of my macbooks with 10.6.8 on it. We recently set up a new print server and is working for all of our other laptop of same the vintage except for 2 of them. I've redone there network settings-that's fine. I've rebound them to our network-that's fine too. I've reset the print system-that's worked perfectly with all of the other laptops except these 2. I've cleared the MCX cache. Deleted CIJScannerRegister.plist. I've even reset the pram and smc just to be complete about it but still none of the printers for that building show up (that do show up for all the other laptop of same model and also 10.6.8)

 

What am i missing?

 

Also, i've verified that the 2 laptops are indeed in the correct print group in WGM.

Posted on Mar 27, 2014 7:53 AM

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Q: Macbook w/10.6.8 not seeing print server

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  • by sheila_m.,

    sheila_m. sheila_m. Mar 29, 2014 2:05 PM in response to CMattos
    Community Specialists
    Mar 29, 2014 2:05 PM in response to CMattos

    Hello CMattos,

     

    Thank you for the details of the issue you are experiencing with printing from 2 of your MacBooks.  You have taken some really good troubleshooting steps already.  I found an article with a few additional steps you can take.  I recommend following the steps below (you can skip the steps you have already taken):

     

    Follow these steps until the issue is addressed:

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.
    If the issue persists, try these additional steps:
    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

    Additional Information

    Note: If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB.  For more details, see this article.

     

    You can find the full article here:

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/TS3147

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • by CMattos,

    CMattos CMattos Mar 31, 2014 5:03 AM in response to sheila_m.
    Level 1 (4 points)
    Mac OS X
    Mar 31, 2014 5:03 AM in response to sheila_m.

    Good suggestions but i have tried these already. The printers are currently in use by other computers via the print server already.

  • by sheila_m.,

    sheila_m. sheila_m. Apr 2, 2014 10:05 AM in response to CMattos
    Community Specialists
    Apr 2, 2014 10:05 AM in response to CMattos

    Hi CMattos,

     

    Thank you for the additional information. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

     

    All the best,

    Sheila M.