TS1382: iPod troubleshooting basics and service FAQ
Learn about iPod troubleshooting basics and service FAQ
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Helpful answers
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Apr 4, 2014 8:43 AM in response to djimmy from txby sheila_m.,Hello djimmy from tx,
It sounds like do not remember the passcode on your iPod classic. Use the following steps to unlock your iPod nano:
Unlocking iPod
You can unlock iPod in one of two ways:
- Enter the combination on iPod using the same controls you used to set the combination. If you do not enter the correct combination, the digits onscreen flash red. When you enter the combination correctly, iPod will unlock and return you to the last viewed screen.
- Connect iPod to the primary computer you use it with (the first one iPod synced with), and open iTunes. When you disconnect iPod from the computer, it will no longer be locked.
- Restore your iPod. Warning: The restore process cannot be undone. All of your songs and files will be deleted. Always make a backup of your important data.
- Connect your iPod to the computer that you want to be the primary computer.
- Open iTunes and synchronize.
Find the full article here:
iPod: How to use the Screen Lock
http://support.apple.com/kb/ht1350
Thank you for using Apple Support Communities.
Best,
Sheila M.
