Kasseem
Level 1 (0 points)

Q: Macbook Air is not charging after update

Hi,

 

so i decided to update my mid 2012 Macbook air to the latest 10.9.2 OSX Mavericks update and the SMC Firmware 1.9

 

i clicked update and went to sleep so all will be done in the morning. I woke up and the computer was in stand by and when i turned it on it was still stuck in the update process but the blue bar was showing no progress and the computer was not responsive. I had no choice but to force the shutdown using the power button and turn it on again. it switched back on with no problem, and there was still an update alert so i decided to give it another try, but this time it worked.

 

after the update was complete i noticed that the my battery was not charging it 68% charge at the time, the charger had the orange light on, and the battery icon had that small picture of a power plug (the one you see when the battery is full) and as i click it says "Battery is not charging, Power source: Power adapter" i left it alone for a while and then i noticed that it is charging but extremely slowly now after a WEEK the battery level is 94% as i didnt remove it from the charger since then.

 

after doing some research i learned that performing an SMC reset could solve the issue, but it didnt, the problem still exists. and i dont think that it is a power adapter issue as it still powers my MBA even though it is not charging

 

so any of you guys had the same issue or know a solution to the problem ?

MacBook Air, OS X Mavericks (10.9.2)

Posted on Apr 5, 2014 5:32 AM

by Ralph Landry1,Solvedanswer
Ralph Landry1 Ralph Landry1
Level 8 (41,782 points)
A:

Ok, that looks like the correct charger from http://support.apple.com/kb/HT2346 and the charger is recognized and connected.

 

The battery looks healthy, Normal is the condition you always want to see.  And the cycle count is fine, capacity looks ok, and the voltage is ok for a MacBook Air.

 

For some reason the charging circuitry does not seem to want to allow the battery to charge.  I would take the MBA to an Apple store genius bar and have the technicians run their diagnostics to see what is going on with the charging circuit itself.  It seems to be willing to power the system but not charge the battery.

Posted on Apr 5, 2014 6:59 AM

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Kasseem

Q: Macbook Air is not charging after update

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  • by Ralph Landry1,

    Ralph Landry1 Apr 5, 2014 5:37 AM in response to Kasseem
    Level 8 (41,782 points)
    Apr 5, 2014 5:37 AM in response to Kasseem

    Click the apple, left side of the menu bar, About This Mac, More Info, System Report, Hardware, Power and what does it say about the battery Condition, Capacity, Cycle Count, Voltage, and does it say that it is not charging.  Lower down under AC Charger Information, what does it show for Connected, Wattage, Charging?

  • by Kasseem,

    Kasseem Kasseem Apr 5, 2014 6:48 AM in response to Ralph Landry1
    Level 1 (0 points)
    Apr 5, 2014 6:48 AM in response to Ralph Landry1

    Thank You Ralph, i copied below both the battery and AC charger information setions

     

    Battery Information:

     

      Model Information:

      Serial Number:          C0122550GTDDKRTAZ

      Manufacturer:          DP

      Device Name:          bq20z451

      Pack Lot Code:          0

      PCB Lot Code:          0

      Firmware Version:          406

      Hardware Revision:          1

      Cell Revision:          173

      Charge Information:

      Charge Remaining (mAh):          3831

      Fully Charged:          No

      Charging:          No

      Full Charge Capacity (mAh):          4343

      Health Information:

      Cycle Count:          104

      Condition:          Normal

      Battery Installed:          Yes

      Amperage (mA):          0

      Voltage (mV):          8115

     

    AC Charger Information:

     

      Connected:          Yes

      ID:          0x07a1

      Wattage (W):          45

      Family:          0x0085

      Serial Number:          0x00119f45

      Charging:          No

  • by Ralph Landry1,Solvedanswer

    Ralph Landry1 Apr 5, 2014 6:59 AM in response to Kasseem
    Level 8 (41,782 points)
    Apr 5, 2014 6:59 AM in response to Kasseem

    Ok, that looks like the correct charger from http://support.apple.com/kb/HT2346 and the charger is recognized and connected.

     

    The battery looks healthy, Normal is the condition you always want to see.  And the cycle count is fine, capacity looks ok, and the voltage is ok for a MacBook Air.

     

    For some reason the charging circuitry does not seem to want to allow the battery to charge.  I would take the MBA to an Apple store genius bar and have the technicians run their diagnostics to see what is going on with the charging circuit itself.  It seems to be willing to power the system but not charge the battery.