DavidHe1127

Q: App rejected because Review Team unable to talk to my server.

My app is rejected because Review Team cannot log into my app using given test account and password.

 

They sent me the screenshot which shows the error - "Server communicatin error" - a custom error I defined when a connection with my server is failed.

 

However, I cannot replicate this issue on my end - testing it both on emulator and actual device under the same testing environment as theirs.

 

Check the server, there is no problem at all.

 

It appears their testing environment has a problem with network?

 

I replied telling them that I cannot reproduce this issue. They told me to seek help from Technical Support Team with crash log - but no log can be produced as it is working fine on my side.

 

This is the entire story. I am now really frustrated and having no idea what to do next.

 

Can anyone help me out?

 

Any idea will be highly appreciated.

 

Thanks

iPhone 5s, iOS 7.1

Posted on Apr 5, 2014 3:21 AM

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Q: App rejected because Review Team unable to talk to my server.

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  • Helpful answers

  • by HyperNova Software,Helpful

    HyperNova Software HyperNova Software Apr 5, 2014 3:26 AM in response to DavidHe1127
    Level 6 (8,683 points)
    Notebooks
    Apr 5, 2014 3:26 AM in response to DavidHe1127

    Have you tried accessing your server from outside your LAN?

  • by DavidHe1127,

    DavidHe1127 DavidHe1127 Apr 5, 2014 3:32 AM in response to HyperNova Software
    Level 1 (0 points)
    Apr 5, 2014 3:32 AM in response to HyperNova Software

    Thanks Michael for your quick reply

     

    No, I have not got a chance to test that case, why would that matter?

     

    Sorry, I do not have too much knowledge in network region.

     

     

    BTW, Clicked on the tag "This helped me" by mistake

     

    Thanks

  • by HyperNova Software,

    HyperNova Software HyperNova Software Apr 5, 2014 3:34 AM in response to DavidHe1127
    Level 6 (8,683 points)
    Notebooks
    Apr 5, 2014 3:34 AM in response to DavidHe1127

    Apple's environment is outside your LAN (not connected to your Wi-Fi) thus there could be some kind of addressing/routing problem that you could test by going somewhere out of range of your Wi-Fi network.

  • by DavidHe1127,

    DavidHe1127 DavidHe1127 Apr 5, 2014 3:42 AM in response to HyperNova Software
    Level 1 (0 points)
    Apr 5, 2014 3:42 AM in response to HyperNova Software

    So, what I could probably do is to install the app on my device and use 3G to test?

    Am I right?

     

    But my service is deployed on a public domain not a LAN....

     

    Thank you

  • by HyperNova Software,

    HyperNova Software HyperNova Software Apr 5, 2014 3:44 AM in response to DavidHe1127
    Level 6 (8,683 points)
    Notebooks
    Apr 5, 2014 3:44 AM in response to DavidHe1127

    That would work as long as you are not connected to your local Wi-Fi network.

    If it were me, I would go to a reputable coffee shop (StarBucks, etc.), connect to their Wi-Fi network and see what happens.

  • by DavidHe1127,

    DavidHe1127 DavidHe1127 Apr 5, 2014 3:52 AM in response to HyperNova Software
    Level 1 (0 points)
    Apr 5, 2014 3:52 AM in response to HyperNova Software

    Just spoke to the guy who host the service - it is hosted by third-party domain provider crazydomain which has their server in US.

     

    I am surprised accessing from different network maks the difference.

     

    Anyway, your suggestion sounds good, I will try when I have a chance.

     

    Thank you sooooo much for help

     

    Keep in touch and will get back to you when I find somehing.

     

    Thanks

  • by etresoft,

    etresoft etresoft Apr 5, 2014 5:51 AM in response to DavidHe1127
    Level 7 (29,051 points)
    Apr 5, 2014 5:51 AM in response to DavidHe1127

    "The guy"?

     

    That's it. My goal for today is to write a User Tip for App Developers. I will start a new thread to collect suggestions.

  • by etresoft,

    etresoft etresoft Apr 5, 2014 10:09 AM in response to etresoft
    Level 7 (29,051 points)
    Apr 5, 2014 10:09 AM in response to etresoft

    And we're off! I have just published the first User Tip - App Store 101: Planning

     

    To the original poster: there is some content for your about business owners vs developers and internet sites. I will expand on the technical details in subsequent tips.

     

    To Michael and other developers: Anyone level 5 or above should be able to edit any User Tip. So feel free to hack up these tips. I think it is going to take a few of them. I should have done this a long time ago. Just be aware that the User Tip editing system is a bit crude. Once you edit someone else's tip, it transfers ownership to you. If there are multiple people editing a tip, it may get passed back and forth. I don't think people have really exploited the collaborative authorship avenue on User Tips very much. These tips are going to need that. There are some areas where I have very little knowledge, like book suggestions, online courses and tutorials, teams, business accounts, most iOS stuff, and other areas where I am so clueless I don't even know I am clueless.

  • by shawnfromkaty,

    shawnfromkaty shawnfromkaty Jun 23, 2014 10:14 AM in response to DavidHe1127
    Level 1 (0 points)
    Jun 23, 2014 10:14 AM in response to DavidHe1127

    Any resolution on this?  I am having the exact same problem except I am using Azure for my server which should be available from anywhere in the world with high reliability.  How could the Apple review team not be able to connect to my Azure server?

  • by etresoft,

    etresoft etresoft Jun 23, 2014 5:02 PM in response to shawnfromkaty
    Level 7 (29,051 points)
    Jun 23, 2014 5:02 PM in response to shawnfromkaty

    If you are having the exact same problem, then your resolution would also be to test your server from a different, public location, track down the problem, and correct it.. I'm pretty sure Apple is able to connect to servers. They do that on a regular basis.

  • by Donruan0710,

    Donruan0710 Donruan0710 Nov 5, 2015 11:33 AM in response to DavidHe1127
    Level 1 (0 points)
    Nov 5, 2015 11:33 AM in response to DavidHe1127

    I've got the same problem already has more than a month , has tested the external network and works perfectly , except that it in reviewing the apple does not connect in any way ... you have any tips ?