rddfxx
Level 1 (0 points)

Q: After months of good functionality, iMac now doesn't recognize Epson GT 20000

This hit me out of the blue. I've been running Mavericks with an Epson GT 20000 scanner for months with no problems. Today, the scanner cannot transmit scanned images back to the iMac. After scanning, the spinning wheel of death hits in Epson Scan, which apparently means the scanned image can't be sent to the iMac . I have had some success today via Preview or System Preferences, but not consistantly or reliably. Reinstalled scanner driver, checked connections etc. Now iMac can't see the scanner.

iMac (24-inch Early 2009), OS X Mavericks (10.9.2)

Posted on Apr 6, 2014 5:24 PM

Close
rddfxx

Q: After months of good functionality, iMac now doesn't recognize Epson GT 20000

  • All replies
  • Helpful answers

  • by Carolyn Samit,Helpful

    Carolyn Samit Carolyn Samit Apr 6, 2014 5:28 PM in response to rddfxx
    Level 10 (122,086 points)
    Apple Music
    Apr 6, 2014 5:28 PM in response to rddfxx

    Turn the scanner off as well as your Mac then turn the scanner on and restart your Mac.

     

    Try scanning ...

     

     

    Mac Basics: Using a scanner

  • by rddfxx,

    rddfxx rddfxx Apr 6, 2014 6:28 PM in response to Carolyn Samit
    Level 1 (0 points)
    Apr 6, 2014 6:28 PM in response to Carolyn Samit

    After turning off iMac and scanner, and turning them on again,  iMac sees the scanner, which I can use via sys preferences. However, after that scan, the scanner is invisible again unless I turn the scanner off and on again. I don't know what could have changed over the last 24 hrs to disrupt a combo that had worked well together. I have been using the Epson gt 20000 reliably, almost daily, from 2009  with leopard to snow leopard to lion to mountain lion to several months now with mavericks.

  • by rddfxx,

    rddfxx rddfxx Apr 6, 2014 6:38 PM in response to rddfxx
    Level 1 (0 points)
    Apr 6, 2014 6:38 PM in response to rddfxx

    So far, I can scan by turning the scanner off and on to reconnect with iMac, then run a scan via sys pref or preview (ans probably image capture). Then back to square one.

  • by rddfxx,

    rddfxx rddfxx Apr 7, 2014 7:11 AM in response to rddfxx
    Level 1 (0 points)
    Apr 7, 2014 7:11 AM in response to rddfxx

    OK, cut to the chase and grabbed a copy of VueScan. Works like a charm. So I can't explain it, but something broke in the Epson shell that runs the driver. The surprise is everything worked in my Mavericks envronment until sometime early yesterday, no clue what may have changed.  I'll take it over to Epson.