HT204396: Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch
Learn about Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch
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All replies
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Helpful answers
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Apr 7, 2014 8:22 AM in response to bab113by Kappy,These are user forums. We don't do refunds. We are not Apple.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.
You should be aware that at the iTunes/App Stores all sales are final. It's actually your legal responsibility to prevent your children from having access to your charge cards.
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Apr 7, 2014 8:25 AM in response to Kappyby bab113,no kidding...I guess I thought this was a forum for help. I wasn't specifically asking you for a refund. I was wondering HOW I could get one.
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Apr 7, 2014 8:28 AM in response to bab113by gail from maine,The email is very specific in its instructions:
Please follow the steps below to submit a refund request:
• Find your in-app purchase records. Check your email for iTunes receipts or use a computer tosign in to your iTunes account and view your Purchase History.
• Use this link to submit your refund request to Apple.
• Provide the requested information and enter “Refund for In-App Purchases made by a minor”
in the Details section.
There is a link in the email for you to submit your refund request.
Cheers,
GB
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Apr 7, 2014 8:30 AM in response to bab113by Kappy,I think had you read my reply you might have seen that I provided you with the information for contacting Apple. I guess you didn't consider that help. Who would have known?
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Apr 7, 2014 8:34 AM in response to bab113by Lawrence Finch,★HelpfulThe instructions were in the email you received. I received it also, but have since deleted it. It may not be a link; it may be instructions on how to apply for the refund. IIRC you have to go into your purchase history and mark the in-app items that you believe were purchased by a minor.