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bab113

Q: How do I log in to request a refund for my kids making purchases?

My kids have made in-app purchases and I'm looking to get a refund for them.  I got an e-mail but I tried every link and it sends me to here.  Wondering how I actually get the refund.  Thanks!

iPhone 4, kids made purchase

Posted on Apr 7, 2014 8:19 AM

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Q: How do I log in to request a refund for my kids making purchases?

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Apr 7, 2014 8:22 AM in response to bab113
    Level 10 (271,328 points)
    Desktops
    Apr 7, 2014 8:22 AM in response to bab113

    These are user forums. We don't do refunds. We are not Apple.

     

    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.

     

    To contact product and tech support: Apple - Support - Contact Apple Support.

    For Mac App Store: Apple - Support - Mac App Store.

    For iTunes: Apple - Support - iTunes.

     

    You should be aware that at the iTunes/App Stores all sales are final. It's actually your legal responsibility to prevent your children from having access to your charge cards.

  • by bab113,

    bab113 bab113 Apr 7, 2014 8:25 AM in response to Kappy
    Level 1 (0 points)
    Apr 7, 2014 8:25 AM in response to Kappy

    no kidding...I guess I thought this was a forum for help.  I wasn't specifically asking you for a refund.  I was wondering HOW I could get one. 

  • by gail from maine,

    gail from maine gail from maine Apr 7, 2014 8:28 AM in response to bab113
    Level 7 (26,299 points)
    iCloud
    Apr 7, 2014 8:28 AM in response to bab113

    The email is very specific in its instructions:

     

    Please follow the steps below to submit a refund request:

    •    Find your in-app purchase records. Check your email for iTunes receipts or use a computer tosign in to your iTunes account and view your Purchase History.

    •    Use this link to submit your refund request to Apple.

    •    Provide the requested information and enter “Refund for In-App Purchases made by a minor”

    in the Details section.

     

    There is a link in the email for you to submit your refund request.

     

    Cheers,

     

    GB

  • by Kappy,

    Kappy Kappy Apr 7, 2014 8:30 AM in response to bab113
    Level 10 (271,328 points)
    Desktops
    Apr 7, 2014 8:30 AM in response to bab113

    I think had you read my reply you might have seen that I provided you with the information for contacting Apple. I guess you didn't consider that help. Who would have known?

  • by Lawrence Finch,Helpful

    Lawrence Finch Lawrence Finch Apr 7, 2014 8:34 AM in response to bab113
    Level 8 (38,076 points)
    Mac OS X
    Apr 7, 2014 8:34 AM in response to bab113

    The instructions were in the email you received. I received it also, but have since deleted it. It may not be a link; it may be instructions on how to apply for the refund. IIRC you have to go into your purchase history and mark the in-app items that you believe were purchased by a minor.