gschaeffer43

Q: I have a bluetooth JBL spkr that my Apple iPhone 5S doesn't recognize. Any suggestions?

I have a JBL bluetooth speaker that my Apple 5S doesn't seem to recognize. The symbols just keeps on spinning.

iPhone 5s, iOS 7.1

Posted on Apr 5, 2014 7:53 AM

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Q: I have a bluetooth JBL spkr that my Apple iPhone 5S doesn't recognize. Any suggestions?

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  • by sterling r,

    sterling r sterling r Apr 7, 2014 2:06 PM in response to gschaeffer43
    Community Specialists
    Apr 7, 2014 2:06 PM in response to gschaeffer43

    Hello gschaeffer43,

     

    It sounds like you are unable to connect your bluetooth speaker to your iPhone 5s. I recommend the troubleshooting from the following article named:

     

    iOS: Troubleshooting Bluetooth connections

    http://support.apple.com/kb/TS4562?viewlocale=en_US

    1. Check that you are in range of the Bluetooth accessory with which you are trying to pair your iPhone, iPad, or iPod touch. Most Bluetooth accessories have a range of approximately 30 feet.
    2. On your iOS device, tap Settings > Bluetooth and find your device in the list. If your device says Not Connected, tap the name of your accessory to attempt to connect it.
    3. Tap Settings > Bluetooth and turn Bluetooth off and then on again.
    4. Make sure that your Bluetooth accessory is turned on and fully charged or connected to power.
    5. Make sure that your Bluetooth accessory is in pairing mode.1
    6. Restart your iOS device.
    7. Tap Settings > Bluetooth and locate the Bluetooth accessory you are currently connected to or attempting to connect to. Then tap TS4562--i-01.png and Forget this Device. Try to pair your Bluetooth accessory again.
      • Note: You may need to re-enter your Bluetooth accessory PIN if your accessory requires one. Some common PINs are 0000, 1111, and 1234.
    8. Restart your Bluetooth accessory by turning it off and then on again1.
    9. Update your device to the latest version of software. See how to update your iPhone, iPad, or iPod touch.
    10. If your Bluetooth accessory has upgradable firmware, check to see that you have the latest version1, 2.

    Unable to pair to a Bluetooth accessory

    • If you see the word "Connected" next to a Bluetooth accessory in Settings > Bluetooth, your iOS device is already paired to a Bluetooth accessory. Remember, you can only connect to one Bluetooth accessory at a time.
    • If your Bluetooth accessory requires a PIN for pairing, be sure that you are entering the correct PIN1.
    • Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
      • Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.

    If the issue persists after restoring your iOS device in iTunes, contact Apple for support and service options.

    Notes:

    1. If needed, refer to your Bluetooth accessory documentation or manufacturer for assistance.
    2. Some Bluetooth accessories may require a firmware update for full compatibility with iOS devices such as a firmware update for AVRCP 1.4 Bluetooth compatibility.

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling