HT204396: Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch
Learn about Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch
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All replies
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Helpful answers
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Apr 8, 2014 11:46 AM in response to djralphdby lllaass,First see if it was a legit Apple email.
Identifying legitimate emails from the iTunes Store
If so then contact iTunes?Apple by:
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Apr 8, 2014 12:09 PM in response to lllaassby djralphd,Thanks for the info. But my purchases (from 2010) is not shown in the list of recent purchases in I-Tunes. What do I do now? I have the "receipt of purchase" e-mail and it does prompt me to report a problem. But can not continue on I-Tunes. Help again.
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Apr 8, 2014 12:59 PM in response to lllaassby lllaass,.Was it a real Apple email? Seems strange that they would send you something based on a four year old purchase.
To contact iTunes:
1 - Use the Express lane and start here:
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57 -
Apr 8, 2014 12:58 PM in response to djralphdby AnaMusic,To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact