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All replies
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Helpful answers
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Mar 16, 2014 6:12 AM in response to NRB0121by Jeppodave,Like most other contributors I've been hit by this password request on an i-phone4 back-up. I resorted to trial-and-error, and the password that worked was one of my original passwords, nothing to do with the 4 digit phone lock password. In common with many on here, I didn't keep a written record. I can't vouch for whether the password was my original Apple i-d password, but it could well have been. It certainly is NOT the current one.
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Mar 23, 2014 10:10 AM in response to NRB0121by therealbicycle,This is so annoying! I restored a backup not that long ago and managed input the correct password but now it's not working. I've restored an old backup and the password works but when trying the most recent one I am shut out again. I have defitiely not changed the password.
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Mar 27, 2014 3:32 AM in response to Namib Stan The Manby johnyqi,true, I just entered 4 digits number instead of password and it works. Even there were no need to unplug and restart my iPhone. iTunes somehow does not accept passwords, only 4 digits
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Apr 8, 2014 1:14 PM in response to NRB0121by Izurico,So much for that company that makes everything simple. They screwed up something that could be so simple.
I have only 2 appled IDs, none of them worked, my 4 digit pass code didn't work either. The stupid thing won't even let you do a fresh back up without the encryption. It's hard to believe that after all these years, Apple still hasn't simplified this thing. Very frustrating.
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Apr 8, 2014 7:23 PM in response to Izuricoby Lawrence Finch,Izurico wrote:
So much for that company that makes everything simple. They screwed up something that could be so simple.
I have only 2 appled IDs, none of them worked, my 4 digit pass code didn't work either. The stupid thing won't even let you do a fresh back up without the encryption.
You haven't thought this through. Someone steals your phone. It's secure, because you have a passcode lock. So they turn off backup encryption, back it up to their computer, and suddenly all of your supposedly private information is now in the hands of the thief.
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Apr 9, 2014 5:29 AM in response to Lawrence Finchby Izurico,Lawrence Finch wrote:
Izurico wrote:
So much for that company that makes everything simple. They screwed up something that could be so simple.
I have only 2 appled IDs, none of them worked, my 4 digit pass code didn't work either. The stupid thing won't even let you do a fresh back up without the encryption.
You haven't thought this through. Someone steals your phone. It's secure, because you have a passcode lock. So they turn off backup encryption, back it up to their computer, and suddenly all of your supposedly private information is now in the hands of the thief.
Oh yes, I thought it through. Perhaps, you didn't understand me. If someone knows the passcode and Apple ID of a particlular phone, chances are that the person is not a thief. Just saying. Furthermore, If an apple ID is good enough to be used for purchases and whatnot, why can't it be used to access backup?
I didn't create an encryption password, but it's asking me to provide one. I've checked all my apple ids and passcode, no luck. This thing is a hot mess.
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Apr 9, 2014 6:17 AM in response to Izuricoby Lawrence Finch,There are only 2 ways an encryption password can be created:
- You created it. Perhaps accidentally.
- If you have a corporate MS Exchange email account on the phone your account administrator installed a security profile on your phone that required the backup to be encrypted.
In either case a backup password had to be entered the first time the phone was backed up after enabling encryption. It actually has to be entered twice for confirmation. After that, even 5 years later, you will not be asked for it again until you want to restore the backup.
The backup password is not your Apple ID password, unless that's the password you entered. And it doesn't have to be a password that you have ever used anywhere else (although most people use a familiar password) or that you use currently. It could be one that you used 5 years ago.
It's also ludicrous to suggest that iTunes "chose" one of your other passwords. That's not how password protection works on a computer. If you enter a password into an app ONLY that app knows the password. I'm including Windows or OS X as an app, BTW. Most apps that have passwords, and all operating systems, do not store the password anywhere. They encypher it using an irreversible process and store the encyphered version. So no other program, even malware, can retrieve it. And certainly not iTunes.
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Apr 10, 2014 8:28 PM in response to Lawrence Finchby Izurico,Lawrence Finch wrote:
There are only 2 ways an encryption password can be created:
- You created it. Perhaps accidentally.
- If you have a corporate MS Exchange email account on the phone your account administrator installed a security profile on your phone that required the backup to be encrypted.
In either case a backup password had to be entered the first time the phone was backed up after enabling encryption. It actually has to be entered twice for confirmation. After that, even 5 years later, you will not be asked for it again until you want to restore the backup.
The backup password is not your Apple ID password, unless that's the password you entered. And it doesn't have to be a password that you have ever used anywhere else (although most people use a familiar password) or that you use currently. It could be one that you used 5 years ago.
It's also ludicrous to suggest that iTunes "chose" one of your other passwords. That's not how password protection works on a computer. If you enter a password into an app ONLY that app knows the password. I'm including Windows or OS X as an app, BTW. Most apps that have passwords, and all operating systems, do not store the password anywhere. They encypher it using an irreversible process and store the encyphered version. So no other program, even malware, can retrieve it. And certainly not iTunes.
You are missing point. It makes no sense to require a seperate password for something that most people would probably not use for years. I, like a lot of folks on here, don't even remember setting the password let alone remembering what the actual passward is. Why require a seperate password when we (the users) already have Apple ordained credentials that we constantly use in the company's ecosystem. Wouldn't that belie the simplicity of form and use that apple so ostensibly aspire to? This is my first time attempting to restore a phone in nearly 4 years and it's a very disappointing experience. I'm so annoyed. I'd have ordered an android phone yesterday if I wasn't so terrified of having google anywhere near my family's personal information.
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Apr 11, 2014 3:49 AM in response to Izuricoby Lawrence Finch,Izurico wrote:
You are missing point. It makes no sense to require a seperate password for something that most people would probably not use for years. I, like a lot of folks on here, don't even remember setting the password let alone remembering what the actual passward is. Why require a seperate password when we (the users) already have Apple ordained credentials that we constantly use in the company's ecosystem. Wouldn't that belie the simplicity of form and use that apple so ostensibly aspire to? This is my first time attempting to restore a phone in nearly 4 years and it's a very disappointing experience. I'm so annoyed. I'd have ordered an android phone yesterday if I wasn't so terrified of having google anywhere near my family's personal information.
I'm not missing the point. The backup password is an encryption key, not just a password. If it used your Apple ID password at the time the encrypted backup was created and you changed your Apple ID password a month later the new Apple ID password would not work to decrypt your backup. So you would be stuck with the same problem.
The other factor is that iTunes DOESN'T KNOW your Apple ID password to use it to encrypt the backup. It is only stored in its encyphered form on Apple's servers. When iTunes asks for your Apple ID password it doesn't validate it; iTunes sends it to Apple's servers for validation.
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Apr 18, 2014 6:13 AM in response to Lawrence Finchby guidoschuurman,hi,
i created a password to encrypt the backup. Also i stored the password in my keychain.
When i look it up and copy the password, itunes STILL gives me the sign that the password is wrong!!!!
REALLY FRUSTRATING
what happened here?
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Apr 18, 2014 7:26 AM in response to guidoschuurmanby Lawrence Finch,Hard to say. The backup may be corrupted or you may have chosen the wrong password from the keychain. Normally if a password is on the Keychain iTunes will recall it directly, you won't have to manually enter it.
Have you tried restarting your computer?
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Apr 18, 2014 8:04 AM in response to Lawrence Finchby guidoschuurman,as always the best solution is to restart. now it works again. thanks
it was so strange, he does indeed automatically select the password (iphone backup from keychain), and then said it was wrong....
have a good weekend
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Apr 28, 2014 7:54 PM in response to guidoschuurmanby netsoup,This exact same thing happened to me, except restarting the computer did not help
I had it saved in keychain and now my keychain password is wrong. I looked through my keychain and I see my ipad password, etc...
Anyway, I think it is a really buggy implementation that the only solution is to reformat your device and lose access to all messages, settings, etc. in order to turn off encrypted backups and set a new password. To the rest of the world, encrypt backups means encrypt the actual backups, not lock your device from ever saving an unencrypted backup again without reformating everything and losing everything first...
It wouldn't have been an issue if "encrypt backup" meant what it does to the rest of the world and computer industry... I would have just unchecked it, lost past backups, and went on my merry way starting over. Now i am faced with losing every text message, setting, and so much without a big PITA to fix this just to change one little flag on the phone from encrypt to don't.
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Apr 28, 2014 7:56 PM in response to Lawrence Finchby netsoup,This is a really screwy implementation of the words "encrypt backup". It DOES NOT MEAN lock you from ever creating a useful backup again without reformatting your device and losing every setting or text message you ever saved.
Technically, it's just one little flag on the phone that only j*b*krs can access, and my posts got deleted and I got temporarily banned for even mentioning it...