HT202723: Pre-order music and movies from the iTunes Store

Learn about Pre-order music and movies from the iTunes Store
leonmanjyoume

Q: A pre-ordered album says i have to pay more than the pre-order price.

I pre-ordered the latest Duck Sauce album (Quack) and i do get a popup saying "download your pre-ordered items". But when i try to download them, it says i will pay $13 instead of the pre-order price of $10.

Anything could help.

Thanks,
Leon

Posted on Apr 9, 2014 1:27 AM

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Q: A pre-ordered album says i have to pay more than the pre-order price.

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  • by jeremy_v,

    jeremy_v jeremy_v Apr 11, 2014 2:03 PM in response to leonmanjyoume
    Community Specialists
    Apr 11, 2014 2:03 PM in response to leonmanjyoume

    Hi leonmanjyoume,

     

    Thanks for visiting Apple Support Communities.

     

    If you pre-ordered the album, you should have already been charged the pre-order price, as mentioned in the article you found:

    When the pre-order item becomes available, your account will be billed for the pre-order, and the item will appear in the Purchased section of your account.

    If the album did not download automatically, try resuming the download on iTunes for Windows or Mac:

     

    iTunes: How to resume interrupted iTunes Store downloads

    http://support.apple.com/kb/HT1725

     

    You can also use the steps found in this article to download your purchases on a computer or iOS device:

     

    Download past purchases

    http://support.apple.com/kb/HT2519

     

    If you are not able to download the album you pre-ordered, I recommend reporting the issue with your purchase:

     

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

    http://support.apple.com/kb/HT1933

     

    Best Regards,

     

    Jeremy