TnD1w

Q: Iphone 5 lightning port charging problem - SOLUTION!

Just wanted to share a solution to my charging problem.  Very quickly my phone developed a problem where I couldn't get it to charge.  The connector didn't feel sloppy, but if I twisted it to the side, I could get it to make a connection.  However, if I let go or bumped the phone it would immediatly disconnect.  Sometimes it would take a easy dozen tries to get the phone to establish a connection.  Often I'd come back only to find that it had lost the connection and stopped charging.  Took it to the Verizon store and it worked fine on their cords.  Could be the cord, but I have multiple cords stashed in different locations and they all went bad at the same time.  That suggests to me that it's the phone and not the cord.  I tried to fish for some lint in the port and that definetly seems to be part of the problem.  I used a bent paperclip with no ill effects, but I'd be more comfortable with a flat toothpick.  Just stay away from the sides of the port as I don't know how fragile the connection wires are.  In my case, I was going for the bottom of the port.  Reach into the port and try to scrape out any packed in lint from the back of the port.  I'm thinking the lint may prevent the plug from fully seating thus creating a poor connection.  This helped a fair amount, but the connection still needed improvement.  Last night I bought a can of electrical contact cleaner and thought I'd give it a try.  I'd admit that I was a bit nervous to spray this into my phone, but I needed to try something.  Using the included tube, I sprayed a tiny amount of cleaner into the port.  The cleaner will get outside the port, but I don't see any signs of damage to the Belkin case, phone body, screen or disposable screen protector.  While the port was still wet, I grabbed a cord and plugged it in several times hoping to agitate the solution and mechanically clean the connection.  A mini q-tip would work even better.  Instantly I found a signficantly improved connection.  Plug it in and boom, good connection.  First try every time.  No wiggling necessary.  I did this last night at home and I just plugged the phone in at work; again got a good connection.  Now, I only tried this last night, but it certainly looks like the problem is dirt, grime and maybe a touch of corrosion that's causing the problem.  Clean the port out to remove any debris and then apply a quick shot of contact cleaner and you should be good to go!

Posted on Aug 16, 2013 6:52 AM

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Q: Iphone 5 lightning port charging problem - SOLUTION!

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  • by bediddleby,Helpful

    bediddleby bediddleby Apr 9, 2014 5:07 AM in response to Nickyvanzanen
    Level 1 (44 points)
    iPhone
    Apr 9, 2014 5:07 AM in response to Nickyvanzanen

    Yikes, really? Wonder if it dissolved some dust particles or created just enough continuity for the signal. Weird. My post was on Feb 10. It's Apr 9 and mine's starting to act up again, so 2 months exactly. I keep my phone in my pocket, so probably pocket lint/dust is building quickly. Still, NEVER had the problem with the old connector, so I do thing there is a design flaw Apple could stand to update. I'll leave Apple feedback, others should do the same (link below.) The bad news is that a redesign would mean another connector type and the joy of buying new accessories and cables!

     

    http://www.apple.com/feedback/iphone.html

  • by Jlhobbs,

    Jlhobbs Jlhobbs Apr 10, 2014 4:28 PM in response to TnD1w
    Level 1 (0 points)
    Apr 10, 2014 4:28 PM in response to TnD1w

    Sensational - thanks so much for the solution.  worked a treat for me also - mine was so bad it was no longer making any connection after a few weeks of jiggling it. I was starting to panic that I couldn't charge my phone at all......the anxiety was huge! 

  • by Sandeep KV,

    Sandeep KV Sandeep KV Apr 13, 2014 10:14 PM in response to TnD1w
    Level 1 (0 points)
    Apr 13, 2014 10:14 PM in response to TnD1w

    Works like a charm . Got the lint out with a pin and it works like new .

  • by Uranium_Monkey,

    Uranium_Monkey Uranium_Monkey Apr 14, 2014 3:57 PM in response to TnD1w
    Level 1 (0 points)
    Apr 14, 2014 3:57 PM in response to TnD1w

    TnD1wyou are a hero! I just used a bent staple to dig out a bunch of lint that I couldn't see.

    No more wiggling around with the plug. You just saved me 5-10 minutes per day. I hereby bow down and pay homage!

  • by SuperGeeky,

    SuperGeeky SuperGeeky Apr 25, 2014 6:29 AM in response to TnD1w
    Level 1 (0 points)
    Apr 25, 2014 6:29 AM in response to TnD1w

    Often times a simple cleaning will do the trick, however in my situation the port was too far gone and needed to be replaced.

    Fortunately there is inexpensive shops like www rockhoptec com that replaced the entire power port assembly for about $50 total

  • by bediddleby,

    bediddleby bediddleby Apr 25, 2014 6:32 AM in response to SuperGeeky
    Level 1 (44 points)
    iPhone
    Apr 25, 2014 6:32 AM in response to SuperGeeky

    I hear ya. I just cleaned mine again and it's already acting up. I hope everyone having this problem is using  apple.com/feedback to let Apple know this new port is a poor design.

  • by Brettyyp,

    Brettyyp Brettyyp Apr 28, 2014 8:15 AM in response to TnD1w
    Level 1 (0 points)
    Apr 28, 2014 8:15 AM in response to TnD1w

    Peeps.. Help me out abit please! I've cleaned out my lightning port and wow, a **** of a lot of pocket lint came out! But I am still having to apply upwards pressure to the charger upwards towards the ceiling when my phone is laid down it in my hand.

     

    If anybody knows why this is then could you let me know please!

    Many thanks for any help!

     

    Regards,

    Bretty.

  • by TnD1w,

    TnD1w TnD1w Apr 28, 2014 8:32 AM in response to Brettyyp
    Level 1 (5 points)
    Apr 28, 2014 8:32 AM in response to Brettyyp

    Try spraying some contact cleaner into the port.  You can find it at the hardware store.  Just a tiny amount will be enough.

  • by Brettyyp,

    Brettyyp Brettyyp Apr 28, 2014 9:06 AM in response to TnD1w
    Level 1 (0 points)
    Apr 28, 2014 9:06 AM in response to TnD1w

    I shall get some bought after my tea, open til 8 here! - although I don't think it will work.. So much movement between the charger end and port hole, it's like the port hole has worn away or the charger contact end has worn away.

     

    Having to wrap my cable around my phone long ways to get it to charge.

     

    Regards

  • by glowack2,

    glowack2 glowack2 Apr 29, 2014 6:41 PM in response to TnD1w
    Level 1 (0 points)
    Apr 29, 2014 6:41 PM in response to TnD1w

    Thanks!  Toothpick worked great! Charging cable now fits more securely, doesn't lose its charging connection when I wiggle the cable. 

     

    Not sure where my iPhone was hiding all that lint...

  • by Applefan199,

    Applefan199 Applefan199 May 7, 2014 11:12 AM in response to SuperGeeky
    Level 1 (0 points)
    May 7, 2014 11:12 AM in response to SuperGeeky

    I have had an iphone 5 since the November of 2012. For awhile it wasn't charging well and I assumed it was the cable then it got bad and wouldn't charge well at all. It would display the not reliable message etc. then I read about the lint and removed a HUGE amount of lint and it charged well for a while and then the issues started again. The phone would charge if I blew into the Port and now it will charge only if a wiggle it up a certain way and it has gotten to the stage that it is barely charging at all! Is there any way to fix it or what will happen? Can Apple repair the port or is my phone ruined

  • by mdcollins1984,

    mdcollins1984 mdcollins1984 May 7, 2014 12:05 PM in response to Applefan199
    Level 1 (0 points)
    May 7, 2014 12:05 PM in response to Applefan199

    Contact your network. They bounced me into apple the first time who arranged a replacement for my first one. However, I was within 12 months so it may be different over that. Don't know. Or try an Apple Genius Bar if you have one nearby.

  • by Applefan199,

    Applefan199 Applefan199 May 7, 2014 3:25 PM in response to mdcollins1984
    Level 1 (0 points)
    May 7, 2014 3:25 PM in response to mdcollins1984

    My phone has been plugged in and not charging and so I tried to turn it off while it was plugged and it turns itself on again! And when it turns itself on it still isn't charging! Is it an issue with the charger or is it an issue with the phone? Please read my question above to get the details on my situation if you are unsure!

  • by ConSchoess,

    ConSchoess ConSchoess May 8, 2014 12:11 AM in response to TnD1w
    Level 1 (0 points)
    May 8, 2014 12:11 AM in response to TnD1w

    Thank you soooooo much, been having issues for a few weeks now. I just got a pin and pulled out a LOT of lint from my port and it works perfectly!!

  • by hkdevil,

    hkdevil hkdevil May 13, 2014 3:31 AM in response to TnD1w
    Level 1 (0 points)
    May 13, 2014 3:31 AM in response to TnD1w

    Well I had all these problems, intermittent charging, need to hold the cable down to get a connection.

     

    Anyway, I read this thread, I was out looking for toothpicks (WHERE do you buy them haha), thought I'd drop into Apple anyway cos maybe they'd have some more professional cleaning arrangement.

     

    Must be my lucky day cos I got almost instant Genius Bar walk-in appointment, the gal took a quick look with an LED torch and told me it would be better to get a new phone. 2 minutes later, brand new phone. No charge. .. dunno whether to be happy or not! Feels like such a waste, it was a great phone and I am sure it coulda been saved! On the other hand... shiny new phone so, woo hoo! Thank-you Apple Hong Kong xxox

     

    Interesting they didn't even try to blow it out or clean it up. I did suggest it, and she said, nah, it's better to replace with a new unit. Seriously they didn't even take it for a closer look. Maybe there was a bigger issue there than lint.

     

    Gotta suggest, if it's still in warranty, take it in. Happy linting anyway!

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