Marry mini
Level 1 (1 points)

Q: Not receiving texts after buying iPad

Hi

After buying an iPad my incoming texts kept going to the iPad. I turned iMessage off the iPad as it's at home in use by other family members when I'm out. I then stopped receiving texts or the texts I did receive had removed the contacts name and left the number so I had no idea who they were from.  After reading your forum I turned I message back on the iPad, still no texts and the missing texts not showing. I'm not sure what to do next, shall I just disable I message from both iPhone and iPad and not bother with it? I don't want messages going to my iPad only my phone.

This is causing issues as I receive texts regarding work and arrived at work to a huge issue I had no idea about due to not receiving the texts the night before.  Suggestions would be much appreciated

Thanks

iPhone 4s (8GB), iOS 7.1

Posted on Apr 8, 2014 1:30 PM

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Marry mini

Q: Not receiving texts after buying iPad

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  • by sheila_m.,

    sheila_m. sheila_m. Apr 10, 2014 12:30 PM in response to Marry mini
    Community Specialists
    Apr 10, 2014 12:30 PM in response to Marry mini

    Hello Marry mini,

     

    Thank you for the details of the issue you are experiencing with iMessage on your iPad and iPhone. 

     

    It sounds like you prefer not to receive messages on your iPad, so I recommend leaving iMessage off in Settings > Messages on the iPad.

     

    iPad User Guide - Messages settings

    http://help.apple.com/ipad/7/#/iPad99acb5bb

     

    Next, I recommend the following steps to troubleshoot iMessage on your iPhone:

    To resolve issues with sending and receiving iMessages, follow these steps first

    1. Check iMessage system status for current service issues.
    2. Go to Settings > Messages > Send & Receive and make sure that you have registered iMessage with your phone number or Apple ID and that you have selected iMessage for use. Learn more about troubleshooting iMessage registration if the phone number or Apple ID isn't available for use.
    3. Open Safari and navigate to www.apple.com to verify data connectivity. Learn more about troubleshootingcellular data or a Wi-Fi connection if a data connection isn't available.
    4. iMessage over cellular data might not be available while on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn more about which network your phone supports. Go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while on a call if your network doesn't support simultaneous data and voice calls.
    5. Restart your device.
    6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

    If you are still unable to send or receive an iMessage, follow these steps

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Verify that the contact you are attempting to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and re-create the contact in the Contacts application. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/TS2755

     

    Additionally, you mentioned your contacts' names are missing.  You may want to check in Settings > iCloud and verify that you are signed into iCloud and have Contacts enabled there:

     

    iCloud: Change iCloud feature settings

    http://support.apple.com/kb/PH2613

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.