Heather_____M

Q: How do you prevent your phone from locking during voice calls?  Mute/unmute features?  Are there any?  Please help?

Here is the problem - I am often on conference calls.  My company, for security reasons requires that I use the lock phone feature.  However, I will be on a call, I have muted myself, then the phone locks.  I then have to key in my password, and unmute my phone.  This prevents me from "jumping in" the conversation appropriately.  I either sound like I'm not paying attention or worse, I'm talking over someone else and seem rude.  I have tried to search for any of the following features on the iphone 5 c.

  • Prevent phone from locking during phone calls
  • Set a button on the phone as mute/unmute
  • Find a headset that has a mute/unmute feature

 

I am not the only one at my company struggling with this so I'm thinking others might be too and that there is a solution!

 

Please help!

 

Thank you.

iPhone 5c, iOS 7.1

Posted on Apr 10, 2014 7:44 PM

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Q: How do you prevent your phone from locking during voice calls?  Mute/unmute features?  Are there any?  Please help? ... more

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  • Helpful answers

  • by diesel vdub,

    diesel vdub diesel vdub Apr 11, 2014 3:35 AM in response to Heather_____M
    Level 7 (22,030 points)
    Apr 11, 2014 3:35 AM in response to Heather_____M

    When holding the device up to one's face for a conversation, the screen turns off by default, or it should.  If it is not, then either the proximity sensor is being interferred with or is not working.  If there is a screen protector or case on the device, remove it to see if the screen turns off as designed.  If that does not resolve, take the device to Apple for evaluation so they can determine if the proximity sensor is working properly.

  • by iToaster,

    iToaster iToaster Apr 11, 2014 5:21 AM in response to Heather_____M
    Level 3 (739 points)
    Apr 11, 2014 5:21 AM in response to Heather_____M

    Sounds like you need to upgrade to the iPhone 5s

    The 5s has Touch ID

    You can unlock your phone with your finger instead of typing in a key code

    No swiping to unlock either, just touch the home button

    You can enrol multiple fingers as well

     

    Here is a video of it in action

    http://www.apple.com/iphone-5s/videos/#video-touch

     

    Or wait and see what iPhone 6 has to offer

     

    That being said, as desiel vdub posted if the phone is up to your face, the proximity sensor should turn the screen off

    And when you lower the phone turn it back on again

     

    Not sure about the phone locking when your on a call doesn't sound right

  • by Consumer Joe,

    Consumer Joe Consumer Joe Nov 5, 2015 2:21 PM in response to Heather_____M
    Level 1 (0 points)
    Nov 5, 2015 2:21 PM in response to Heather_____M


    While on a call you can swipe right from the lock screen to get immediately to the phone controls without unlocking the phone.

     

    See original answer here:  Re: Prevent Screen Lock During Calls

  • by Dan in VA,

    Dan in VA Dan in VA Feb 9, 2016 8:20 AM in response to Consumer Joe
    Level 1 (0 points)
    Feb 9, 2016 8:20 AM in response to Consumer Joe

    I've tried this. But here is what happened while I was testing this: While on a call, I locked the phone. I then "woke" the phone and swiped to reveal the phone controls. Then I locked the phone again and swiped but this time, instead of the phone it was the pin-number screen. I unlocked the phone and tried again a couple of minutes later and it was the phone controls again.

     

    Why would it sometimes swipe to reveal the phone controls and sometimes swipe to reveal the pin-number screen?