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josetterdrz

Q: How can i get a refund for a software that was purchased

How can i get a refund for a software that was purchased

MacBook Pro, Mac OS X (10.7)

Posted on Apr 11, 2014 2:55 PM

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Q: How can i get a refund for a software that was purchased

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  • by King_Penguin,

    King_Penguin King_Penguin Apr 12, 2014 12:15 AM in response to josetterdrz
    Level 10 (134,181 points)
    iTunes
    Apr 12, 2014 12:15 AM in response to josetterdrz

    Is the app not working as described in the store ? Refunds are generally only given for content that doesn't work.

     

    If it's not working then have you tried deleting it and redownloading it via the Purchased link and tried contacting the developer ? If the developer can't/won't help then try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    If it's a Mac App Store purchase (this is the iTunes Store forum) then you can contact Mac App Store support via this page : http://www.apple.com/uk/support/mac/app-store/