kathman

Q: Our iPad has lost its volume. you can wear headphone to hear stuff and the speakers work for alarms etc, but not for music or internet

Our iPad has suddenly lost it's volume. You can wear headphone to hear stuff being played and the speakers work for alarms etc, but not for music or internet, I have tried rebooting by pressing both buttons at once untill the apple emblem appears, I have also tried switching off the iPad several times, sometimes doing so with the headphone jack left in. it has not had a fall and there is no explanation as to why this has happened.  Please could somebody offer some help? Thank you

iPad (3rd gen) Wi-Fi, iOS 7.1

Posted on Apr 9, 2014 2:00 PM

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Q: Our iPad has lost its volume. you can wear headphone to hear stuff and the speakers work for alarms etc, but not for music or inte ... more

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  • by sheila_m.,

    sheila_m. sheila_m. Apr 11, 2014 9:55 AM in response to kathman
    Community Specialists
    Apr 11, 2014 9:55 AM in response to kathman

    Hello kathman,

     

    Thank you for the details of the issue you are experiencing with audio on your iPad.  I recommend checking the side switch is enabled on your iPad:

     

    Mute

    When you mute your iPad, only certain sounds are muted.

    • Sounds such as alerts, notifications, sound effects, and game audio are muted.
    • Media playback (such as music, podcasts, movies, videos, and TV shows) arenot muted.

     

    iPad: Understanding the side switch

    http://support.apple.com/kb/ht4085

     

    Additionally, you may want to check if Do Not Disturb was accidentally enabled.  You will see a "moon" icon in the status bar if it is enabled.

     

    You can disable Do Not Disturb in Settings > Do Not Disturb or in the Control Center as described in the following articles:

     

    iOS: Using Do Not Disturb

    http://support.apple.com/kb/HT5463

     

    iOS: Understanding Control Center

    http://support.apple.com/kb/HT5858

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • by kathman,

    kathman kathman Apr 11, 2014 3:14 PM in response to sheila_m.
    Level 1 (0 points)
    Apr 11, 2014 3:14 PM in response to sheila_m.

    Hi Sheila M

     

    Thank you for your recommendations.

    I have tried both these suggestions but both situations were in proper order and the iPad is still not giving us any sounds for games, music, internet etc.

    Thank you once again

     

    Kathman

  • by sheila_m.,

    sheila_m. sheila_m. Apr 12, 2014 2:10 PM in response to kathman
    Community Specialists
    Apr 12, 2014 2:10 PM in response to kathman

    Hi kathman,

     

    Thank you for the update.  If you have tried those steps, I recommend continuing with the troubleshooting steps in the following article (the steps refer to an iPhone but are also applicable to the iPad):

     

    iPhone: No sound or distorted sound from speaker

    http://support.apple.com/kb/ts5180

     

     

    All the best,

    Sheila M.

  • by Texas Mac Man,

    Texas Mac Man Texas Mac Man Apr 12, 2014 2:36 PM in response to kathman
    Level 8 (46,611 points)
    Apr 12, 2014 2:36 PM in response to kathman

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) http://support.apple.com/kb/ht1430

     

    Check your settings. The iPads have a small switch on the right edge. It can be used as a rotation lock to keep the screen from automatically reorienting itself as you move around, but you need to have the tablet’s settings configured properly. That same switch, right above the volume buttons, can also be set to function instead as a mute button to silence certain types of audio.

     

    If the switch is set to work as a mute button, you can change its purpose to “screen-rotation lock” by tapping the Settings icon on the home screen. On the Settings screen, tap General on the left side, and on the right side of the screen flick down to “Use Side Switch to.” Tap to select Lock Rotation or Mute to set the button’s function. Even if you set the side switch for your preferred use, you can still mute the Mini or lock the screen. Just double-click the Home button, and when the panel of apps appears along the bottom edge of the screen, flick the row from left to right with your finger. Tap the icon on the far left side of the row to either lock the iPad’s screen or mute the iPad’s alerts, notifications and sound effects. Music, podcasts and video are not muted unless you turn the volume all the way down.

     

    iPhone: No sound or distorted sound from speaker

    http://support.apple.com/kb/ts5180

     

    iPhone: Can’t hear through the receiver or speakers

    http://support.apple.com/kb/ts1630

     

    http://www.atreks.com/app-no-sound-on-ipad-4-%E2%80%93-what-to-do/

     

    To solve some sound problems, just follow these simple steps

    1. Go to Settings

    2. Tap on General

    3. Tap on Reset

    4. Tap on Reset All Settings

     

    What this effectively does is to reset some of your Settings to factory default. It’s not a complete removal of settings. It removes all of your preferences for Wi-Fi, Bluetooth, Do No Disturb, Notifications, General, Sounds, Brightness & Wallpaper and Privacy. It doesn’t affect your data. All of your email accounts will remain intact, as well as any SMS text or iMessages.

     

     

     Cheers, Tom