Q: Our iPad has lost its volume. you can wear headphone to hear stuff and the speakers work for alarms etc, but not for music or inte ... Our iPad has lost its volume. you can wear headphone to hear stuff and the speakers work for alarms etc, but not for music or internet more
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Helpful answers
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Apr 11, 2014 9:55 AM in response to kathmanby sheila_m.,Hello kathman,
Thank you for the details of the issue you are experiencing with audio on your iPad. I recommend checking the side switch is enabled on your iPad:
Mute
When you mute your iPad, only certain sounds are muted.
- Sounds such as alerts, notifications, sound effects, and game audio are muted.
- Media playback (such as music, podcasts, movies, videos, and TV shows) arenot muted.
iPad: Understanding the side switch
http://support.apple.com/kb/ht4085
Additionally, you may want to check if Do Not Disturb was accidentally enabled. You will see a "moon" icon in the status bar if it is enabled.
You can disable Do Not Disturb in Settings > Do Not Disturb or in the Control Center as described in the following articles:
http://support.apple.com/kb/HT5463
iOS: Understanding Control Center
http://support.apple.com/kb/HT5858
Thank you for using Apple Support Communities.
Best,
Sheila M.
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Apr 11, 2014 3:14 PM in response to sheila_m.by kathman,Hi Sheila M
Thank you for your recommendations.
I have tried both these suggestions but both situations were in proper order and the iPad is still not giving us any sounds for games, music, internet etc.
Thank you once again
Kathman
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Apr 12, 2014 2:10 PM in response to kathmanby sheila_m.,Hi kathman,
Thank you for the update. If you have tried those steps, I recommend continuing with the troubleshooting steps in the following article (the steps refer to an iPhone but are also applicable to the iPad):
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
All the best,
Sheila M.
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Apr 12, 2014 2:36 PM in response to kathmanby Texas Mac Man,Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) http://support.apple.com/kb/ht1430
Check your settings. The iPads have a small switch on the right edge. It can be used as a rotation lock to keep the screen from automatically reorienting itself as you move around, but you need to have the tablet’s settings configured properly. That same switch, right above the volume buttons, can also be set to function instead as a mute button to silence certain types of audio.
If the switch is set to work as a mute button, you can change its purpose to “screen-rotation lock” by tapping the Settings icon on the home screen. On the Settings screen, tap General on the left side, and on the right side of the screen flick down to “Use Side Switch to.” Tap to select Lock Rotation or Mute to set the button’s function. Even if you set the side switch for your preferred use, you can still mute the Mini or lock the screen. Just double-click the Home button, and when the panel of apps appears along the bottom edge of the screen, flick the row from left to right with your finger. Tap the icon on the far left side of the row to either lock the iPad’s screen or mute the iPad’s alerts, notifications and sound effects. Music, podcasts and video are not muted unless you turn the volume all the way down.
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
iPhone: Can’t hear through the receiver or speakers
http://support.apple.com/kb/ts1630
http://www.atreks.com/app-no-sound-on-ipad-4-%E2%80%93-what-to-do/
To solve some sound problems, just follow these simple steps
1. Go to Settings
2. Tap on General
3. Tap on Reset
4. Tap on Reset All Settings
What this effectively does is to reset some of your Settings to factory default. It’s not a complete removal of settings. It removes all of your preferences for Wi-Fi, Bluetooth, Do No Disturb, Notifications, General, Sounds, Brightness & Wallpaper and Privacy. It doesn’t affect your data. All of your email accounts will remain intact, as well as any SMS text or iMessages.
Cheers, Tom
