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Janez5

Q: Why is iCloud not backing up ALL of my contacts?

iCloud seems to be working fine, except that it is NOT backing up all of my contacts, only a partial list. Please help.

iPhone 5

Posted on Apr 13, 2014 8:36 AM

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Q: Why is iCloud not backing up ALL of my contacts?

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  • by sterling r,

    sterling r sterling r Apr 15, 2014 11:09 AM in response to Janez5
    Community Specialists
    Apr 15, 2014 11:09 AM in response to Janez5

    Hey there Janez5,

     

    It sounds like you are not seeing your contacts being saved in iCloud on your device. I recommend these troubleshooting steps specifically from the article named:

     

    iCloud: Troubleshooting iCloud Contacts

    http://support.apple.com/kb/ts3998

     

    • If recent changes to Contacts on your iOS device don't appear on your other devices, and you are syncing contacts with multiple accounts on your device (iCloud, Gmail, Yahoo), make sure that iCloud is your default account for Contacts:
      • Tap Settings > Mail, Contacts and Calendars.
      • In the Contacts section, tap Default Account, then tap iCloud.
    • If you're using iOS 7, quit and restart the Contacts app on your iOS device:
      1. Press the Home button twice to see preview screens of the apps you have open.
      2. Find the Contacts preview screen and swipe it up and out of preview to quit the application.
      3. Tap the Home button to return to your Home screen.
      4. Wait a minute before reopening the Contacts app.
    • Turn iCloud Contacts off and back on:
      1. Tap Settings > iCloud.
      2. Turn Contacts off. Choose to delete data only if your data exists at icloud.com/contacts and on one or more of your devices. Otherwise, choose Keep Data.
      3. Wait a few minutes before turning Contacts back on.
    • Restart your iOS device by holding down the Sleep/Wake button and then swiping the screen when prompted to power off. Then turn your device back on. This may sound simple, but it does reinitialize your network and application settings and can frequently resolve issues.

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling