HT203516: Get help creating an iCloud backup
Learn about Get help creating an iCloud backup
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Apr 15, 2014 11:09 AM in response to Janez5by sterling r,Hey there Janez5,
It sounds like you are not seeing your contacts being saved in iCloud on your device. I recommend these troubleshooting steps specifically from the article named:
iCloud: Troubleshooting iCloud Contacts
http://support.apple.com/kb/ts3998
- If recent changes to Contacts on your iOS device don't appear on your other devices, and you are syncing contacts with multiple accounts on your device (iCloud, Gmail, Yahoo), make sure that iCloud is your default account for Contacts:
- Tap Settings > Mail, Contacts and Calendars.
- In the Contacts section, tap Default Account, then tap iCloud.
- If you're using iOS 7, quit and restart the Contacts app on your iOS device:
- Press the Home button twice to see preview screens of the apps you have open.
- Find the Contacts preview screen and swipe it up and out of preview to quit the application.
- Tap the Home button to return to your Home screen.
- Wait a minute before reopening the Contacts app.
- Turn iCloud Contacts off and back on:
- Tap Settings > iCloud.
- Turn Contacts off. Choose to delete data only if your data exists at icloud.com/contacts and on one or more of your devices. Otherwise, choose Keep Data.
- Wait a few minutes before turning Contacts back on.
- Restart your iOS device by holding down the Sleep/Wake button and then swiping the screen when prompted to power off. Then turn your device back on. This may sound simple, but it does reinitialize your network and application settings and can frequently resolve issues.
Thank you for using Apple Support Communities.
Cheers,
Sterling
- If recent changes to Contacts on your iOS device don't appear on your other devices, and you are syncing contacts with multiple accounts on your device (iCloud, Gmail, Yahoo), make sure that iCloud is your default account for Contacts:
