kyla m
Level 1 (0 points)

Q: Why am I not getting texts from some folks with iPhones?

Why am I not getting texts from some folks with iPhones? FAmily who have iphones send texts and they never arrive? Why do I have to select imessages? And shouldn't they go through anyway if I don't have it turned on?

iPhone 4, iOS 7.1, My phone stopped receiving texts

Posted on Apr 11, 2014 2:07 PM

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kyla m

Q: Why am I not getting texts from some folks with iPhones?

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  • by mario49,

    mario49 mario49 Apr 13, 2014 12:01 PM in response to kyla m
    Community Specialists
    Apr 13, 2014 12:01 PM in response to kyla m

    Hello kyla m,

     

    Thank you for using Apple Support Communities.

    For more information, take a look at:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/ts2755

     

    To resolve issues with sending and receiving iMessages, follow these steps

    1. Check iMessage system status for current service issues.
    2. Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
    3. Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
    4. iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
    5. Restart your device.
    6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

     

    Have a nice day,

    Mario