HT203213: iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server

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candy13

Q: I can't use my iphone5s

i cant used my iphone 5s i cant make calls or do anything

iPhone 5s, iOS 7.1

Posted on Apr 13, 2014 7:29 PM

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Q: I can't use my iphone5s

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  • Helpful answers

  • by Ocean20,

    Ocean20 Ocean20 Apr 13, 2014 7:31 PM in response to candy13
    Level 6 (13,596 points)
    Apr 13, 2014 7:31 PM in response to candy13

    Well you are going to have to give us more information about the problems you are having.  You say that you cannot make calls. The making of calls is a carrier function. When you telephoned your carrier what did they say?

  • by candy13,

    candy13 candy13 Apr 13, 2014 7:33 PM in response to candy13
    Level 1 (0 points)
    Apr 13, 2014 7:33 PM in response to candy13

    hello??????

  • by Ocean20,

    Ocean20 Ocean20 Apr 13, 2014 7:34 PM in response to Ocean20
    Level 6 (13,596 points)
    Apr 13, 2014 7:34 PM in response to Ocean20

    What do you mean by" hello"

  • by candy13,

    candy13 candy13 Apr 13, 2014 7:35 PM in response to Ocean20
    Level 1 (0 points)
    Apr 13, 2014 7:35 PM in response to Ocean20

    well i can use my phone cause is in recovery mode and i try to hook it up to my computer it says "error occur"

  • by candy13,

    candy13 candy13 Apr 13, 2014 7:36 PM in response to candy13
    Level 1 (0 points)
    Apr 13, 2014 7:36 PM in response to candy13

    i cant restore it

  • by Ocean20,

    Ocean20 Ocean20 Apr 13, 2014 7:36 PM in response to candy13
    Level 6 (13,596 points)
    Apr 13, 2014 7:36 PM in response to candy13

    Recovery Mode

    Put the phone into recovery mode and restore it from backup. To do that, follow these instructions:

              1.          Connect the iPhone's USB cable to your computer, but not your iPhone.

              2.          Turn your iPhone off. If the phone won't turn off in the traditional manner, just keep holding the buttons until the screen goes dark.

              3.          Once you've turned the device off, press the home button on the face of the device and plug in the USB cable to the device's dock connector.

              4.          When it turns on, keep pressing the home button until the iTunes logo appears on the screen.

              5.          You'll know the phone is now in recovery mode because a window in iTunes will tell you.

              6.          You can then start the restore process by clicking the "Restore" button in the iTunes window.