HT201442: If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes
Learn about If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes
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Helpful answers
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Apr 14, 2014 8:43 PM in response to Sagar_SFby ssschmidt,The iPhone 3 cannot be updated to iOS 7. The oldest model that can is the iPhone 4.
Sorry.
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Apr 14, 2014 8:47 PM in response to ssschmidtby Sagar_SF,Sorry, It is an iPhone 4, not a 3. Apparently I can't edit my original post to fix it.
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Apr 14, 2014 8:49 PM in response to Sagar_SFby Sagar_SF,I did manage to edit the original post to say 4, not 3.
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Apr 14, 2014 8:50 PM in response to Sagar_SFby ssschmidt,Well, 3014 states:
Resolve communication issues
Related errors: 17, 1004, 1013, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, or 3200. These alerts refer to gs.apple.com, say "There was a problem downloading the software," or say the "device isn't eligible for the requested build."
Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers.
Make sure you temporarily disable any firewall or antivirus software and try to update again.
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Apr 15, 2014 9:01 AM in response to ssschmidtby Sagar_SF,Yes, thanks, I tried all that. As I said before, I can update my own iPhone using the same computer, just not my wife's. This is a persistent problem, it has been happening every time I try, for weeks and weeks.