HT201442: If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

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Q: My iPhone 4 fails to update IOS from 6 to 7.1, An unknown error occurred (3014)

I finally got around to trying to update my wife's iPhone 4 from IOS 6 to 7.1.  The update fails with The iPhone could not be updated, an unknown error occurred (3014).  I tried all the suggested network diagnostics.  I can ping gs.apple.com.  My other iphone updates fine from the same computer.  What else should I try?

iPhone 3G, iOS 6.1.6

Posted on Apr 14, 2014 8:48 PM

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Q: My iPhone 4 fails to update IOS from 6 to 7.1, An unknown error occurred (3014)

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