Helder Monteiro

Q: Facetime for Mac 1.0.4

I have a macmini running MacOS 10.6.8 and recently purchased in Apple Store the new FaceTime. Installed it and I can't activate it with my Apple ID. Any thoughts??

Posted on Apr 12, 2014 6:15 PM

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Q: Facetime for Mac 1.0.4

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  • by Corgi Momo,

    Corgi Momo Corgi Momo Apr 12, 2014 7:12 PM in response to Helder Monteiro
    Level 1 (0 points)
    Apr 12, 2014 7:12 PM in response to Helder Monteiro

    I am experiencing the same trouble.

    My father-in-law has been using FaceTime 1.0.2 on his MacBook running OSX 10.6.8 without any problem till yesterday, but after he updated his FaceTime to v.1.0.4, he cannot activate it with his Apple ID.

     

    As he asked for help, I tried with my Apple ID, and then I tried three different networks, all in vain. It looks to me that the cause of the trouble is neither in Apple ID or networks, but in the v.1.0.4 application itself.

     

    Contrary to its release note, v.1.0.4 seems to CAUSE connection problems.

  • by Helder Monteiro,

    Helder Monteiro Helder Monteiro Apr 12, 2014 7:32 PM in response to Corgi Momo
    Level 1 (15 points)
    Apr 12, 2014 7:32 PM in response to Corgi Momo

    Thanks Corgi, that's exactly my own problem! It´s amazing how Apple allowed this!! I'm a Mac user since the mid 90's and something like this never happened to me! With others yes, with Apple, never.... until now!! Thanks a lot for your time anyway. If I find something useful for both of us, I will notify you. Best regards from Aveiro, Portugal!

  • by Sleboeuf,

    Sleboeuf Sleboeuf Apr 12, 2014 8:35 PM in response to Helder Monteiro
    Level 1 (0 points)
    Apr 12, 2014 8:35 PM in response to Helder Monteiro

    I am having the exact same problem. Originally I coulndn't connect to anyone, the call would just continue to 'ring'. Then turned off facetime and tried to sign in again with my apple ID hoping that would fix the problem.... now facetime won't even sign in. If you find something that fixes this problem let me know.

  • by jimob33,

    jimob33 jimob33 Apr 13, 2014 10:37 AM in response to Helder Monteiro
    Level 1 (0 points)
    Apr 13, 2014 10:37 AM in response to Helder Monteiro

    Same problem.  Yesterday I upgraded to 1.0.4 and whoever I contact sees the call but can't answer it.  Using my other Mac with 1.0.2 it works fine so it is the new software.  In addition now I can't log on, which I never had to do before, so now i can't even attempt to call someone.  Deleted and downloaded again bit same story.

  • by jimob33,

    jimob33 jimob33 Apr 13, 2014 10:40 AM in response to Sleboeuf
    Level 1 (0 points)
    Apr 13, 2014 10:40 AM in response to Sleboeuf

    My exact problem, after download, couldn't complete a connection, now it asks for log in (never did before) and won't complete log in.  My other Mac works fine on facetime as it still has 1.0.2.  I use 10.6.8

  • by jimob33,

    jimob33 jimob33 Apr 13, 2014 10:59 AM in response to Corgi Momo
    Level 1 (0 points)
    Apr 13, 2014 10:59 AM in response to Corgi Momo

    When I use to use a PC, as it got older, in my case Gateway, as something old was upgraded the item would no longer work.  After a year of many of these problems I purchased a new one.  Perhaps Apple with all their new stuff has the same idea.

     

    This FaceTime 1.0.4 is second problem in 2 days with a download upgrade. 2 days ago I downloaded an upgrade to Flash Player and could no longer get any videos.

     

    Not much of a computer if you can't get videos on line and can't use FaceTime.  I was able to correct the Flah Player problem by finally deleteing the 13 and reinstalling 12 Flash Player.

     

    I have 2 computers and made changes on just 1 in both these cases.  The other computer has never stopped working properly and has had no upgrades.

     

    Both computers are on same wifi, so it's software, software.  Last time I will download.

  • by Corgi Momo,

    Corgi Momo Corgi Momo Apr 14, 2014 7:28 AM in response to Corgi Momo
    Level 1 (0 points)
    Apr 14, 2014 7:28 AM in response to Corgi Momo

    I reported this trouble also at the Apple Support Communities in my country Japan, and so far seven people clicked "I have this question too." button, which suggests this is a bug affecting considerable number of users.

     

    While I guess Apple may have already noticed the problem, I sent them a bug report in the form of  product feedback just to make sure they will fix the problem asap.

     

    Apple should have tested the update before they released it to the public, or did they ?

  • by Helder Monteiro,

    Helder Monteiro Helder Monteiro Apr 14, 2014 12:14 PM in response to Corgi Momo
    Level 1 (15 points)
    Apr 14, 2014 12:14 PM in response to Corgi Momo

    As I suspected, there is a lot of users who have the same problem. I don't know if Apple is aware of it... But, as a matter of principle, I think I'm going to address a formal complaint to Apple. It's not relevant the amount of money we paid for this app. We, Apple users, deserve that all the stuff Apple creates and sells, works as expected. And it's not a problem of malfunction, it's a problem of not working at all!!

  • by Riley's Serf,

    Riley's Serf Riley's Serf Apr 14, 2014 6:48 PM in response to Helder Monteiro
    Level 1 (0 points)
    Apr 14, 2014 6:48 PM in response to Helder Monteiro

    Same problem. Running Mac OSX 10.6.8, updated Facetime today to 1.0.4, which requires me to log in with my Apple ID but I keep getting the error message "Could not sign in. Please check your network connection and try again."

     

    There is no problem with my network connection. The problem is with Facetime 1.0.4.

  • by MichelPM,

    MichelPM MichelPM Apr 14, 2014 9:15 PM in response to Riley's Serf
    Level 6 (13,779 points)
    iPad
    Apr 14, 2014 9:15 PM in response to Riley's Serf

    I agree.

    It's a FaceTime issue. I submitted a bug report to Apple.

    Maybe a lot of us should be doing this to get their attention.

    Had no issues with logggin into FaceTime on my iPad.

  • by Narry Rev.,Helpful

    Narry Rev. Narry Rev. Apr 15, 2014 12:51 AM in response to Helder Monteiro
    Level 1 (5 points)
    Apr 15, 2014 12:51 AM in response to Helder Monteiro

    I have a same problem.
    It has not improved, although I and 'Apple Care Support Japan' battled this issue for 1 hour or more.
    I used the following methods in order to return to a previous version.
    This is that I performed uniquely.
    There is no evidence that this is a right method.
    Therefore, those who try to do it are self-responsibility.

     

    (1) I deleted four files.

     

    /users/account_name/Library/preferences
    com.apple.FaceTime.plist
    com.apple.imservice.FaceTime.plist

     

    /users/account_name/Library/preferences/ByHost
    com.apple.FaceTime.XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX.plist
    com.apple.imservice.FaceTime.XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX.plist

     

    (2) By using TimeMachine, I restored previous FaceTime.app in Application folder.

     

    The four deleted files are generated automatically.

  • by petervogelphoto,

    petervogelphoto petervogelphoto Apr 15, 2014 6:20 AM in response to Helder Monteiro
    Level 2 (221 points)
    Apr 15, 2014 6:20 AM in response to Helder Monteiro

    Same problem here with 10.6.8.

     

    I also updated to Facetime 1.0.4 and ever since then, it won't login.

     

    Restoring the old 1.0.2 version from my backup solved that problem. It logs in again. Still, ever since before christmas of 2013, Facetime does not really work reliably for me anymore, lots of connection issues with my Facetime buddies, which I did not have before.

    The 1.0.4 update stated, that it would resolve these connection problems;-)) Well....

  • by MichelPM,Helpful

    MichelPM MichelPM Apr 15, 2014 8:56 AM in response to Helder Monteiro
    Level 6 (13,779 points)
    iPad
    Apr 15, 2014 8:56 AM in response to Helder Monteiro

    Found a solution.

    The 1.04 version of FaceTime definitely has a bug.

    Solution? Revert back to the previous version.

    If you have a recent or near recent cloned backup of your previous system and the earlier version of FaceTime is in your previous system backup, you can simply drag out the new, improved version out of your Applications folder (the new, bug ridden 1.04 version I placed in my home folder. ) drag out the dock icon, as well (as it may still be linked to the new version of FaceTime).

    I dragged out of my cloned system backup (still located in my Applications folder) my previous 1.02 version of FaceTime into my current system into my current Applications folder and then dragged the FaceTime icon back down into my OS X Dock.

    Click on the FaceTime icon in the Dock and voila, you will have a working FaceTime version,again!

    Once you have a working FaceTime back, you can decide if you want to drag the new version (still saved in your Home folder) into the OS X Trash and empty.

  • by jkcymbal,

    jkcymbal jkcymbal Apr 15, 2014 12:15 PM in response to MichelPM
    Level 1 (0 points)
    Apr 15, 2014 12:15 PM in response to MichelPM

    just updated to the lastest version of Facetime. It was working fine and now I can't even log in. I'm on Snow Leopard btw. No timemachine backup of my apps. Any ideas? Where can I find the older version?

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