Q: My Wife's MacBook Pro not booting
-
Apr 11, 2014 7:47 PMby Melophage,KimoMansour,
since your wife’s MacBook Pro has Recovery mode available, that’s where you’ll find its repair options. Reboot into Recovery mode, and when the OS X Utilties menu appears, select Disk Utility. On the left-hand side of the Disk Utility window, select the internal disk’s boot partition (typically called “Macintosh HD”). On the right-hand side, press the Verify Disk button if it’s not greyed out; if it is greyed out, or if it reports that errors were found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu to restart in normal mode. Are you able to get to the login screen now?
-
Apr 12, 2014 11:28 AMby Melophage,KimoMansour,
since your wife’s MacBook Pro was bought in early 2011, it will have originally come from the factory with two grey model-specific installation DVDs. (Models that came from the factory with Lion or later didn’t come with grey installation DVDs in the box, but Lion wasn’t released until July 2011.) You can buy a replacement pair of these grey DVDs from Apple, but not through the online Apple store — you’ll need to call Apple to get the particular pair that her model needs; have her MacBook Pro’s serial number handy when you call. One of the grey DVDs has the original bootable version of Mac OS X for her model; the other one has the Apple Hardware Test and the iLife apps for her model.
-
Apr 15, 2014 5:32 AMby KimoMansour,HI Melo, i have identified that maybe its newer than i initially thought through this link http://support.apple.com/kb/HT1559 it seems that its mid 2012 :S. Can't Apple send a couple of CDs to help?
-
Apr 15, 2014 5:33 AMby Csound1,KimoMansour wrote:
Hi Melo,
Unfortunately no DVD was sent with the laptop, i still have the case in the same condition as it came. As far as i read online, some models dont come with the DVD so in order to do what you suggest i have to download it (purchase) from apple store
Reboot your Mac, hold down the command-option and R keys as soon as you hear the chime, continue to hold them until Internet Recovery loads (a spinning globe will appear onscreen) or it fails.
Post back.
-
Apr 15, 2014 5:40 AMby Csound1,KimoMansour wrote:
HI Melo, i have identified that maybe its newer than i initially thought through this link http://support.apple.com/kb/HT1559 it seems that its mid 2012 :S. Can't Apple send a couple of CDs to help?
Once again, there are NO CD's to send.
You must use the Recovery Partition on your drive.
-
Apr 15, 2014 5:41 AMby Melophage,KimoMansour,
if your wife’s MacBook Pro is a Mid 2012 model, then it too would not have originally come with grey installation DVDs; its Apple Hardware Test would be found on the hard drive. Follow the instructions on this page in the “Using Apple Hardware Test on computers with OS X 10.7 or later” section to see if you can run its AHT.
-
Apr 16, 2014 1:28 AMby KimoMansour,Hey melo,
well macbook is early 2011, i entered the sr no on apple support and it says its early 2011. in any case the AHT brings no problems back, it says everything is fine. this is so frustrating. I used both quick scan and detailed one. Says no hardware problem.
I guess i have to take it in for repair
-
Apr 16, 2014 1:31 AMby Csound1,KimoMansour wrote:
Hey melo,
well macbook is early 2011, i entered the sr no on apple support and it says its early 2011. in any case the AHT brings no problems back, it says everything is fine. this is so frustrating. I used both quick scan and detailed one. Says no hardware problem.
I guess i have to take it in for repair
I think that would be best.
