HT201592: Redeem digital copies of DVDs or Blu-rays in iTunes on a Mac or PC

Learn about Redeem digital copies of DVDs or Blu-rays in iTunes on a Mac or PC
tabitha1226

Q: itunes says my code was successfully redeemed but its not in my library, what do i do?

I redeemed catching fire and itunes said it was successful but its not in my movie library and not in my download que either. ive checked both the movie tab and the not watched yet tab.

Posted on Apr 13, 2014 11:13 AM

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Q: itunes says my code was successfully redeemed but its not in my library, what do i do?

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  • by jason269,

    jason269 jason269 Apr 15, 2014 9:29 AM in response to tabitha1226
    Community Specialists
    Apr 15, 2014 9:29 AM in response to tabitha1226

    Hello, tabitha1226. 

     

    Thank you for visiting Apple Support Communities. 

     

    Since the redemption code was successfully redeemed, I would check to see if you can download the movie from your past purchases. 

     

    Download past purchases

    http://support.apple.com/kb/ht2519

     

    If you are still having trouble with this movie, here are some additional resources I would recommend. 

     

    Having trouble with iTunes Digital Copy?

    If your Digital Copy DVD or Blu-ray is damaged, scratched, or missing its redemption code or Digital Copy disc, contact the appropriate studio for help:

     

     

     

    If you're having trouble redeeming your Digital Copy code or downloading your iTunes Digital Copy, contact iTunes Store Support.

     

    Cheers,

     

    Jason H.