irishker

Q: Disney movies anywhere and macs

I am trying to get my movies from Disney movies anywhere to my mac itunes but the movies are not in my itunes account. Both accounts are set up to share but  I can't get my movies?

Posted on Apr 14, 2014 3:49 PM

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Q: Disney movies anywhere and macs

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  • by sterling r,

    sterling r sterling r Apr 16, 2014 11:58 AM in response to irishker
    Community Specialists
    Apr 16, 2014 11:58 AM in response to irishker

    Hey there irishker,

     

    It sounds like you are unable to see your Disney Anywhere movies in your iTunes library. I would verify that the accounts were linked successfully, with this info:

     

    How do I connect my iTunes account?

    You can connect your Disney Movies Anywhere account with your iTunes account in your Disney Movies Anywhere settings. Go to Settings > Account > Connect Accounts, and then select iTunes to begin. You'll be redirected to iTunes to complete the process.

    Once completed, you can return to Disney Movies Anywhere and visit the Connect Accounts section to confirm that you've connected your accounts. You may only connect one account at a time and switch accounts every 180 days. Connecting your iTunes account syncs all of your eligible Disney, Pixar, and Marvel movies between both services.

    From: About Disney Movies Anywhere and iTunes Store

              http://support.apple.com/kb/HT6129

     

    If you confirm that they are connected, I would next reach out to a Disney Anywhere rep from that same article:

    For all other questions, use the Disney Movies Anywhere contact form.

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling