HT201401: Get help with hardware features on your iPhone, iPad, and iPod touch
Learn about Get help with hardware features on your iPhone, iPad, and iPod touch
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Helpful answers
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Apr 19, 2014 7:02 AM in response to mbgray2002by jeremy_v,Hi mbgray2002,
Thanks for visiting Apple Support Communities.
Resetting and restoring your iPhone are the best troubleshooting steps to use if the screen is blank. Additionally, make sure you've charged your phone by connecting it to a power outlet using the USB cable that came with your device and an Apple USB power adapter. If you did not already, also be sure to perform this step from the iPhone: Hardware troubleshooting article above:
While connected to the iPhone charger, try to reset the iPhone.
If your screen remains dark, your iPhone needs to be serviced. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing, battery replacement, and express replacement service.
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
All the best,
Jeremy
