HT203167: If you see an exclamation point next to your items in iTunes

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dkaiser

Q: TV series Star Trek season one appears in my tray but unable to locate file

If I cannot locate past items that I purchased do I have to repurchase even though I have a receipt of the original purchase.

(computer hard drive failed on another authorized computer)

Dell, Windows XP Pro

Posted on Apr 17, 2014 6:15 AM

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Q: TV series Star Trek season one appears in my tray but unable to locate file

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  • by King_Penguin,

    King_Penguin King_Penguin Apr 17, 2014 7:25 AM in response to dkaiser
    Level 10 (133,606 points)
    iTunes
    Apr 17, 2014 7:25 AM in response to dkaiser

    Whether you can redownload TV programmes (and/or music or films) depends upon what country that you are in (and whether they are still in your country's store), they can't be redownloaded in all countries. If you haven't got copies of them on your backup of your downloads/library then what you can redownload will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage

     

    quick links.jpg

     

    If those TV programmes show there but don't have the cloud symbol against then do you still have them listed in the TV Shows part of your library ? If you do then delete them form there and they should get the cloud symbol in Purchased for redownloading

  • by dkaiser,

    dkaiser dkaiser Apr 17, 2014 8:06 AM in response to King_Penguin
    Level 1 (0 points)
    Apr 17, 2014 8:06 AM in response to King_Penguin

    Thank you for your quick reply from the UK.

    Looks Like I'm out of luck. They do not appear in your suggest back-up library.

  • by King_Penguin,

    King_Penguin King_Penguin Apr 17, 2014 8:59 AM in response to dkaiser
    Level 10 (133,606 points)
    iTunes
    Apr 17, 2014 8:59 AM in response to dkaiser

    Do any TV programmes show there ? If they and that series is still in your country's store then you could check to see if it's hidden : http://support.apple.com/kb/HT4919 (if you've changed countries since buying it then

     

    If TV programmes don't show there (and it's still in your store and you haven't changed countries since buying it) then you could try contacting iTunes Support and see if they will grant you a redownload : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • by dkaiser,

    dkaiser dkaiser Apr 17, 2014 9:58 AM in response to King_Penguin
    Level 1 (0 points)
    Apr 17, 2014 9:58 AM in response to King_Penguin

    On thx

    I will put in a request to Apple to see if they will allow me the re-download.