Q: hi, i am trying to FaceTime and it will answer but then hang up, saying lost connection. How can i fix it so i am able to FaceTime ... hi, i am trying to FaceTime and it will answer but then hang up, saying lost connection. How can i fix it so i am able to FaceTime people? more
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Helpful answers
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Apr 17, 2014 5:16 PM in response to sofijafromctby gabriel131,I'm having the same problem and it does it on all apple devices macbook and iphone also
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Apr 17, 2014 5:18 PM in response to sofijafromctby stedman1,Judging by all the posts on the forum, there seems to be an issue at Apple's end, although they have made no announcement on their status page.
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Apr 20, 2014 11:16 AM in response to stedman1by tanya0903,I have been having this issue as well and it still continues. Any resolution from those having problems?
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Apr 20, 2014 11:20 AM in response to sofijafromctby pennbank, -
Apr 24, 2014 11:39 PM in response to sofijafromctby OldTimeMac,The problem for us started the 16th of April. I put off the troubleshooting until tonight. I could not facetime two iphones and two ipads over the wifi. Turned on the cellular data/and turned off the wifi but the problem persisted. I shut down all the units. Still nothing.
Decided to make sure each unit has the same apple id but a unique email address associated with it. So I added three new emails to my apple id and verified them. You can do it online
Now each unit is logged into the same apple id but only one email is associated with it. (Settings->Facetime->YouCan Be Reached By Facetime AT)
That seemed to allow me to Facetime every unit over the Wifi and also using the cellular data network.
Still had problem trying to Facetime a friend in Oregon. I'll have to troubleshoot that problem this weekend.
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Apr 25, 2014 2:58 AM in response to sofijafromctby stedman1,Apple has released a document which is reported to address the FaceTime issue.
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Apr 27, 2014 2:26 PM in response to sofijafromctby metrowave,I'm having this same problem when I try to have a facetime call overseas. Before recently it was working very good, I could receive and make call abroad but now the moment my friend answers the call it hangs up and says call again? the same happens when she tries to call me th emoment I answer it hangs up. Very frustrating. We both tries unlogging and relogging to iTune and also turning Facetime on and off, but no luck. What's interesting is that I'm able to call my wife's iDevices in the same house but not our friend abroad.