Rohantm

Q: I had my Ipod nano 7Gen factory restored. Nano touch is working smooth without any song init but after i have any of the songs shifted from itune touch buttons get messed up. They don't work. Help me in over coming this issue

I had my Ipod nano 7th Gen factory restored. Nano touch works smooth without any song in-it but after i have any of the songs shifted from itunes, touch buttons get messed up. They don't work. Help me in over coming this issue.

iPod nano (7th generation)

Posted on Apr 15, 2014 6:09 AM

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Q: I had my Ipod nano 7Gen factory restored. Nano touch is working smooth without any song init but after i have any of the songs shi ... more

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  • by sheila_m.,

    sheila_m. sheila_m. Apr 17, 2014 9:49 AM in response to Rohantm
    Community Specialists
    Apr 17, 2014 9:49 AM in response to Rohantm

    Hello Rohantm,

     

    Thank you for the details of the issue you are experiencing with your iPod nano (7th generation) touch screen.  I recommend the following steps for the issue you described (you can skip the steps you have already tried):

    Touch screen does not accept input

    • Clean the screen with a microfiber polishing cloth.
    • Do not wear gloves while using the touchscreen. Do not use the touchscreen with wet hands or immediately after applying hand lotion. Moisture affects touchscreen behavior in the same manner as it affects a trackpad.
    • If you have a protective plastic sheet or film on the touchscreen, try removing it, because it may be preventing the touchscreen from working properly.
    • The current application may be unresponsive; try resetting iPod by pressing and holding the Sleep/Wake button and the Home buttons simultaneously for a least six seconds, until the Apple logo appears.
    • Sync with iTunes and restore the iPod.

    Issue not resolved

    If the issue is still not resolved, please read this information on servicing your iPod.

    Find the full article here:

    iPod nano (7th generation): Hardware troubleshooting

    http://support.apple.com/kb/TS4433

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.