HT204632: Availability of iTunes redownloads

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mbba

Q: Hi, I purchased and paid for an app( Theory Test) before but I've been charged again. I don't know why?

I don't know why I've been charged for an app although I paid for that before.

iPhone 4, iOS 7.1

Posted on Apr 17, 2014 11:29 AM

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Q: Hi, I purchased and paid for an app( Theory Test) before but I've been charged again. I don't know why?

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  • by King_Penguin,

    King_Penguin King_Penguin Apr 17, 2014 11:57 AM in response to mbba
    Level 10 (133,606 points)
    iTunes
    Apr 17, 2014 11:57 AM in response to mbba

    It's the same app (e.g. it hasn't changed developers), you haven't changed countries since buying it, you are using the same account that you originally bought the app with ? And how did you redownload the app ? If you redownloaded it via the Purchased tab in the App Store app on phone then you shouldn't have been charged - try the 'report a problem' link to contact iTunes Support : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption