Cesar1rb
Level 1
(1 points)
Q: How to dispute in-app purchases made by a child with no password
Hello,
My 5 year old daughter purchased in app game addons that I did not authorize. She did not have to enter a password to purchase them and I need to get the payment reimbursed. Apparently she used Bad Piggies mechanic in app purchase 65 times.
How do I do this? I tried going right into my account in iTunes. I get to where the list of charges show with a link that says "Report a Problem" next to the charge and it just sends me right to the Apple support communities website. No where else I am able to see how to proceed to dispute these charges.
Thank you for your help.
iPhone 5, iOS 6, s
King_Penguin
Level 10
(132,650 points)
All purchases are considered final, but you can try contacting iTunes support explain what happended and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again, on your iPhone you can set Settings > General > Restrictions > Require Password to 'immediately' (the default is a 15 minute period during which it doesn't need to be re-entered), and you can also turn off in-app purchases via the Restrictions screen.
