HT203167: If you see an exclamation point next to your items in iTunes

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SWAE

Q: Purchases no longer purchased...

I'm missing hundreds of dollars of music and apps bought in iTunes and the AppStore. What gives?

Posted on Apr 17, 2014 11:23 PM

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Q: Purchases no longer purchased...

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  • by King_Penguin,

    King_Penguin King_Penguin Apr 17, 2014 11:29 PM in response to SWAE
    Level 10 (133,606 points)
    iTunes
    Apr 17, 2014 11:29 PM in response to SWAE

    Missing them where ? If in the Purchased link for redownloading then have you changed countries since buying them ? If not then are they still in your country's store ? Content providers occasionally remove their items from a country's store, if they have removed them then you won't be able to redownload them, if they are no longer on your computer then you will need to copy them back from your backup of your downloads/library

     

    If they are still in the store then have you checked to see if they are hidden : http://support.apple.com/kb/HT4919 ?

  • by SWAE,

    SWAE SWAE Apr 18, 2014 9:32 AM in response to King_Penguin
    Level 1 (0 points)
    Apr 18, 2014 9:32 AM in response to King_Penguin

    Same country. Not in the purchased section. Items still in the store. I have repurchased a few things. I've bought 'Gravity Guy' -a game for iPhone 3 times now as an example.

  • by King_Penguin,

    King_Penguin King_Penguin Apr 18, 2014 2:40 PM in response to SWAE
    Level 10 (133,606 points)
    iTunes
    Apr 18, 2014 2:40 PM in response to SWAE

    If they don't show in the Purchased tab in the App Store app on your phone, nor the Purchased link under Quicklinks on the right-hand of the iTunes store homepage on your computer's iTunes (you've checked on both your phone and computer's iTunes ? If they show on but not the other then trying logging out and back on it), and you've checked to see if they are hidden, then you could try contacting iTunes Support and see if they can help with they no longer show : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page