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David Spears

Q: I cannot send out email from my Talktalk account.

I'm having problems sending out emails using a Talktalk account. Messages go straight into the awaiting outbox. If I re open them and change the Talktalk address to another email account it is sent without a problem. My Talktalk account when used on either my Mac Book or G5 work okay.

 

If I follow Talktalks set up guide and delete and then attempt to reinstall their setting I do not have the IMAP option they show as an alternative.

 

Any help would be most appreciated as it is beyond Talktalks capability to assist.

iPad 2, iOS 7.0.1

Posted on Apr 18, 2014 1:56 PM

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Q: I cannot send out email from my Talktalk account.

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  • Helpful answers

  • by Demo,

    Demo Demo Apr 18, 2014 2:25 PM in response to David Spears
    Level 10 (95,476 points)
    iPad
    Apr 18, 2014 2:25 PM in response to David Spears

    If you can receive emails, you should check the outgoing server setting. Make sure that your username and password are in there.

     

    Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

  • by David Spears,Solvedanswer

    David Spears David Spears Apr 18, 2014 4:36 PM in response to Demo
    Level 1 (0 points)
    Apr 18, 2014 4:36 PM in response to Demo

    I cannot express my thanks deeply enough for the help you've given me. The problem was certainly the absence of the password although it was shown as being optional. I had made sure that my primary server was selected correctly but was convinced the problem lay with using Pop instead of IMAP settings.

     

    I can now return to using my email address of choice and not have to use another.

     

    You're a Star. I guess this is related to the update to the iPad's OS.

  • by Demo,Helpful

    Demo Demo Apr 18, 2014 4:46 PM in response to David Spears
    Level 10 (95,476 points)
    iPad
    Apr 18, 2014 4:46 PM in response to David Spears

    You're welcome. I'm glad that you got it all sorted out.